Winmail.dat attachment problem

RT Users
1

Hi all,

I have a problem with Outlook Emails and the winmail.dat attachments. Basically all our Emails send from Outlook to RT

are having the winmail.dat attached with all the original attachments in it.

The problem is, that we can only access the original attachments (files, pictures, doc …) using an external winmal opener like

“Winmail Opener”.

How can I configure RT or fetchmail to get out the attachments from the winmail.dat to have them in the history of the tickets?

Is this a normal behaviour of RT or do I have a misconfiguration in the system?

Here is our system:

  •      Ubuntu 

  •      RT version 3.8.7

  •      using fetchmail to get emails from our POP3

è config line is:

.fetchmailrc

   poll XXX proto pop3:

   username XXX password XXX mda "/opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action correspond"

username XXX password XXX mda “/opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action comment”

Does anyone know who to handle that problem?

2

Hi all,

I have a problem with Outlook Emails and the winmail.dat attachments. Basically all our Emails send from Outlook to RT

are having the winmail.dat attached with all the original attachments in it.

The problem is, that we can only access the original attachments (files, pictures, doc …) using an external winmal opener like

“Winmail Opener”.

How can I configure RT or fetchmail to get out the attachments from the winmail.dat to have them in the history of the tickets?

Is this a normal behaviour of RT or do I have a misconfiguration in the system?

  • you can try to use perl TNEF module to convert those emails before
    entering RT (pipe the mail to such script before rt-mailgate)
  • you can configure outlook to not send tnef attachements!
  • you can write an RT Extension to decode winmail.dat and provide
    original names with links on the ticket display page