I’ve been using the Windows port of RT for a week now and still cannot
manage to get the email in/out part to work. Is there any known fix for
this or any other version that doesn’t have directions for it written in
Chinese?
Thanks,
Travis Niedens
Network Manager
University of Redlands
Phone: (909) 748-6328
Fax: (909) 793-2029
VoIP Phone: (909) 799-4778
VoIP Extension: 4778
[2 <text/html (7bit)>]
I’ve been using the Windows port of RT for a week now and still cannot manage to get the
email in/out part to work. Is there any known fix for this or any other version that
doesn’t have directions for it written in Chinese?
It helps if you describe in detail and triplicate the problem you are
having.
As for the directions issue, go to localhost:8284:/Edit/ and click on and
click on help… you get this:
http://rt.elixus.org/NoAuth/docs/
Feel free to translate.
As for the email issue, the emails being sent out from RT to the SMTP server
do not have the FROM: field filled in. Most SMTP servers will block this as
spam. Yes, I do have the correspondence and comment email addresses filled
in for each queue. Due to the lack of directions as well, I don’t know
where to begin with getting, say, Exchange to send the emails on to RT.
Most Windows environments use Exchange, not sendmail.
And yes, I can just take an old PC, throw on RedHat, and download the .tar.
The issue is there is a Windows port that has no documentation specifically
for it and it does operate differently than the UNIX one.
Thanks,
TravisFrom: Robert Spier [mailto:rspier@pobox.com]
Sent: Monday, October 13, 2003 10:04 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Windows Version of RT
Importance: Low
[2 <text/html (7bit)>]
I’ve been using the Windows port of RT for a week now and still cannot
manage to get the
email in/out part to work. Is there any known fix for this or any other
version that
doesn’t have directions for it written in Chinese?
It helps if you describe in detail and triplicate the problem you are
having.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
As for the directions issue, go to localhost:8284:/Edit/ and click on and
click on help… you get this:
http://rt.elixus.org/NoAuth/docs/
Feel free to translate.
Exactly. 
Also, the canonical site for Windows port (for now) is:
http://p4.elixus.org/dist/
We’re on 3.0.6 right now.
Also, if you use /index.html (instead of /Edit/ or /Work/), then you
get the ClassicUI instead of the new TabbedUI.
As for the email issue, the emails being sent out from RT to the SMTP server
do not have the FROM: field filled in. Most SMTP servers will block this as
spam. Yes, I do have the correspondence and comment email addresses filled
in for each queue. Due to the lack of directions as well, I don’t know
where to begin with getting, say, Exchange to send the emails on to RT.
Most Windows environments use Exchange, not sendmail.
Exchange servers do offer a SMTP service, which you can point RT to.
Eventually, I hope to put together a more robust bin/rt-pop3gate to
address the incoming mail problem, but nobody is paying me to do that
right now.
And yes, I can just take an old PC, throw on RedHat, and download the .tar.
The issue is there is a Windows port that has no documentation specifically
for it and it does operate differently than the UNIX one.
Are there any other deviations you think that I should reflect in
the documentation?
Thanks,
/Autrijus/
Documentation in English would be nice. Also, I am pointing this to an
Exchange server. The issue is that it is not filling in the FROM: field for
the email it is sending. This will cause SMTP servers to drop the email as
opposed to sending it to the correct recipient.
Thanks,
TravisFrom: Autrijus Tang [mailto:autrijus@autrijus.org]
Sent: Tuesday, October 14, 2003 9:30 AM
To: Niedens, Travis
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Windows Version of RT
As for the directions issue, go to localhost:8284:/Edit/ and click on and
click on help… you get this:
http://rt.elixus.org/NoAuth/docs/
Feel free to translate.
Exactly.
Also, the canonical site for Windows port (for now) is:
http://p4.elixus.org/dist/
We’re on 3.0.6 right now.
Also, if you use /index.html (instead of /Edit/ or /Work/), then you
get the ClassicUI instead of the new TabbedUI.
As for the email issue, the emails being sent out from RT to the SMTP
server
do not have the FROM: field filled in. Most SMTP servers will block this
as
spam. Yes, I do have the correspondence and comment email addresses
filled
in for each queue. Due to the lack of directions as well, I don’t know
where to begin with getting, say, Exchange to send the emails on to RT.
Most Windows environments use Exchange, not sendmail.
Exchange servers do offer a SMTP service, which you can point RT to.
Eventually, I hope to put together a more robust bin/rt-pop3gate to
address the incoming mail problem, but nobody is paying me to do that
right now.
And yes, I can just take an old PC, throw on RedHat, and download the
.tar.
The issue is there is a Windows port that has no documentation
specifically
for it and it does operate differently than the UNIX one.
Are there any other deviations you think that I should reflect in
the documentation?
Thanks,
/Autrijus/
Documentation in English would be nice. Also, I am pointing this to an
Exchange server. The issue is that it is not filling in the FROM: field for
the email it is sending. This will cause SMTP servers to drop the email as
opposed to sending it to the correct recipient.
Did you set the “SMTPFrom” config parameter from the global settings?
You can find most settings in /Edit/Global/Basic/ – it should be right
below the “SMTPHost” parameter. You need to click “Save”, then restart
Apache for them to take effect.
Let me know if it does not work for you.
Thanks,
/Autrijus/