Windows support?

RT Users
1

Hello all,

I’ve been looking at different issue tracking solutions for a few months now and feel that RT has what our organization needs.

I have installed elixus RT 3.0.11-2 on a WinXP box for testing and so far so good. I have not yet tried to get the email functionality to work.

My question is how much support is available for troubleshooting, customizing, etc the Windows Installation package? Though I’ve installed Redhat and other Linux flavors a half a dozen times I still consider myself a very novice Linux user.
Am I asking for trouble down the road by using the WIn version or should I bite the bullet on the learning curve and go with one of the other more supported Linux/FreeBSD packages?

Any feedback would be appreciated…especially for those that have “been there, done that.”

Thanks,
Jason

Jason Powell
Director of Technology
Granger Community Church
630 E. University Drive
Granger, IN 46530
574.243.3506, x305 * jpowell@gccwired.com * GCCwired.com

2

Am I asking for trouble down the road by using the WIn version or should I
bite the bullet on the learning curve and go with one of the other more
supported Linux/FreeBSD packages?

As the maintainer for both the Windows and FreeBSD port, I think both
are stable enough for out-of-box needs, but if you are going to seriously
customize RT toward your organization’s goals, then FreeBSD is a better
choice.

Because that more RT hackers use some kind of Unix as their native
platform, it is easier to find support, resources, and configuration
options there. For example, although I sell support for the Windows port
as part of my business (mostly to Chinese-speaking customers), I do all
my RT related development on FreeBSD myself.

Upgrading and tweaking invidivual components (database, http server, cpan
modules) is also much easier with a sane package management system,
instead of relying on hand-managed versions. :slight_smile:

Thanks,
/Autrijus/

3

When I test the dependencies of my install everything is found

I can also do the make install and everything goes well

I put all the info it said to put into the http.conf file

But when I re-start apache I get the apache default page

One time I got a broken install page that re-directed me to the
bestpractical website

Any suggestions on how to make the re-direction to rt work

Thank you

Ed

Edward A. Annatone
BetterITS LLC
O 203.848.1677
C 203.887.4508
HYPERLINK "mailto:eannatone@betterits.com"eannatone@betterits.com
151 East Street, 1st Floor
New Haven, CT 06511
HYPERLINK “http://www.BetterITS.com” \nwww.BetterITS.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason Powell
Sent: Tuesday, September 14, 2004 11:58 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Windows support?

Hello all,

I’ve been looking at different issue tracking solutions for a few months now
and feel that RT has what our organization needs.

I have installed elixus RT 3.0.11-2 on a WinXP box for testing and so far so
good. I have not yet tried to get the email functionality to work.

My question is how much support is available for troubleshooting,
customizing, etc the Windows Installation package? Though I’ve installed
Redhat and other Linux flavors a half a dozen times I still consider myself
a very novice Linux user.

Am I asking for trouble down the road by using the WIn version or should I
bite the bullet on the learning curve and go with one of the other more
supported Linux/FreeBSD packages?

Any feedback would be appreciated…especially for those that have “been
there, done that.”

Thanks,

Jason

Jason Powell
Director of Technology
Granger Community Church
630 E. University Drive
Granger, IN 46530
574.243.3506, x305 * HYPERLINK “mailto:jpowell@gccwired.com”
\njpowell@gccwired.com * GCCwired.com

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