Having scanned the /rtfm and various install/config docs, I just cannot
tell: Will RT will function well or at all using nothing but the web
interface (and outbound mail)?
I can send but not receive mail on any server where I can install RT.
If can can send mail, you’re at least not totally closed out from the email
(Corporate policy – not my own shortcoming. All our mail is restricted to
’Notes’. Very restricted. sigh)
If you can setup a server that can send out mail, this is an achievement
itself in a restricted corporate environment - assuming you’re doing this at
Why don’t you see a chance in talking the people in power to have two
aliases forwarded to your rt-server ?
Any other commercial ticketing system with email-integration wouldn’t make
much a difference.
While I have looked at using RT without the email component, it is in my
opinion very limited and not worth the effort.
Only with the ability for people to send a mail “as usual” it becomes a true
time- and trouble-saver.
Rainer Duffner Munich
All HTML-Mail goes to my pre-trash bin !
Send plain-text mail for faster answers.