Will RT function without an inbox?

Having scanned the /rtfm and various install/config docs, I just cannot
tell: Will RT will function well or at all using nothing but the web
interface (and outbound mail)?

I can send but not receive mail on any server where I can install RT.
(Corporate policy – not my own shortcoming. All our mail is restricted to
’Notes’. Very restricted. sigh)

KET

if by “inbox” you mean “incoming mails” (RT has no real mailbox… you
make aliases for the queues), then sure… you can always open tickets via
the web interface. You don’t have to mail them in. Just ignore the part
about setting up the mail gateway in the installation instructions, and
you should be fine…On Sat, 12 Apr 2003 kim.taylor@pncbank.com wrote:

Having scanned the /rtfm and various install/config docs, I just cannot
tell: Will RT will function well or at all using nothing but the web
interface (and outbound mail)?

I can send but not receive mail on any server where I can install RT.
(Corporate policy – not my own shortcoming. All our mail is restricted to
’Notes’. Very restricted. sigh)

KET


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

kim.taylor@pncbank.com writes:

Having scanned the /rtfm and various install/config docs, I just cannot
tell: Will RT will function well or at all using nothing but the web
interface (and outbound mail)?

I can send but not receive mail on any server where I can install RT.

If can can send mail, you’re at least not totally closed out from the email
infrastructure.

(Corporate policy – not my own shortcoming. All our mail is restricted to
’Notes’. Very restricted. sigh)

If you can setup a server that can send out mail, this is an achievement
itself in a restricted corporate environment - assuming you’re doing this at
least semi-offical.
Why don’t you see a chance in talking the people in power to have two
aliases forwarded to your rt-server ?

Any other commercial ticketing system with email-integration wouldn’t make
much a difference.

While I have looked at using RT without the email component, it is in my
opinion very limited and not worth the effort.
Only with the ability for people to send a mail “as usual” it becomes a true
time- and trouble-saver.

But YMMV.

Rainer
Rainer Duffner Munich
rainer@ultra-secure.de Germany
http://www.i-duffner.de Freising
All HTML-Mail goes to my pre-trash bin !
Send plain-text mail for faster answers.

I would think so. I also work where the corporate mail policy is "notes"
only (but we can get away with unix-to-unix sendmail for Sysadmin stuff).
Currently I don’t have RT configured with it’s email gateway so… No
inbound and it seems to work fine, I just can’t open a ticket via email :slight_smile:

Jonathan Kaufman

                                            cc:                                                                                     
                    kim.taylor@pncba        Subject: [rt-users] Will RT function without an inbox?                                  
                    nk.com                                                                                                          
                    Sent by:                                                                                                        
                    rt-users-admin@l                                                                                                
                    ists.fsck.com                                                                                                   
                                                                                                                                    
                                                                                                                                    
                    04/12/2003 08:38                                                                                                
                    AM                                                                                                              

Having scanned the /rtfm and various install/config docs, I just cannot
tell: Will RT will function well or at all using nothing but the web
interface (and outbound mail)?

I can send but not receive mail on any server where I can install RT.
(Corporate policy – not my own shortcoming. All our mail is restricted to
’Notes’. Very restricted. sigh)

KET

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I have posted 2 questions to this board without any help. Maybe my
question is not worded correctly.

I have RT2 up an running.

I have an email account on my email server (not the RT Box) called
"rt_test@blahblah.com`".

How does RT get that mail? Do I need to have my mail server forward it
to it? Or is there a configuration that I am missing that has RT pop
the account on the mail server?

I cannot have RT and my mail on the same server because we are going to
Exchange 2K in 6 weeks.

Any help would be greatly appreciated and if I am going about this wrong
or have incorrect expectations about this software, please email me and
let me know too.

Thanks,
./mike

I have an email account on my email server (not the RT Box) called
"rt_test@blahblah.com`".

How does RT get that mail? Do I need to have my mail server forward it
to it? Or is there a configuration that I am missing that has RT pop
the account on the mail server?

Typically people would have fetchmail(1) or any other non-interactive
POP retriver running, polling your POP server for mails periodically.

Binand