Wild Card Question

RT Users
1

Hello

Is there a way that I can use a wild card in one of our searches? I have
multiple queues that all start with the same character. I would like to
search all of those queues without having to modify the search every time I
add a new queue.

Thanks

Bill

RT 4.5.5

2

https://www.google.it/search?q=site%3Alists.bestpractical.com+wildcard

Alberto Scotto

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[Blue Reply]

Da: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di William Culp [culp1961@gmail.com]
Inviato: mercoledì 19 settembre 2012 19.44
A: rt-users@bestpractical.com
Oggetto: [rt-users] Wild Card Question

Hello

Is there a way that I can use a wild card in one of our searches? I have multiple queues that all start with the same character. I would like to search all of those queues without having to modify the search every time I add a new queue.

Thanks

Bill

RT 4.5.5

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3

Hello

Is there a way that I can use a wild card in one of our searches? I
have multiple queues that all start with the same character. I would
like to search all of those queues without having to modify the search
every time I add a new queue.

Thanks

Bill

RT 4.5.5

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

4

Is there a way that I can use a wild card in one of our searches? I
have multiple queues that all start with the same character. I would
like to search all of those queues without having to modify the search
every time I add a new queue.

TicketSQL accepts the % and _ wildcards from SQL. You can put those in
your values and use the “matches” or “doesn’t match” operators.

_ is any single char, % is any number of chars (including zero)

5

William Culp <culp1961 gmail.com> writes:

HelloIs there a way that I can use a wild card in one of our searches? I

have multiple queues that all start with the same character. I would like

to search all of those queues without having to modify the search every

time I add a new queue.ThanksBillRT 4.5.5

Final RT training for 2012 in Atlanta, GA - October 23 & 24

http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Hello

I have tried the solutions given, but they fail.

In my Advanced Search I used:

Queue LIKE ‘%Bob%’

My hope was that I would get all the queues with Bob in it.

Instead…There was an error parsing your search query

We constructed all of our queues around 4 different sites. I would like to

be able to filter around each site. Instead I have to modify all my

Searches when I add or modify the queues.

Help appreciated.

Bill