Why is RT looking for GraphViz.pm?

RT Users
1

Hi,

I haven’t enabled GraphViz when installing RT 4.0.2, but I still get the
following error message in rt.log:

You’ve enabled GraphViz, but we couldn’t load the module: Can’t locate
GraphViz.pm in @INC (@INC contains: /opt/rt4/sbin/…/local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib
/opt/rt4/local/plugins/RT-Extension-MergeUsers/lib /opt/rt4/sbin/…/lib
/opt/rt4/libperl/lib/perl5/i686-linux-gnu-thread-multi
/opt/rt4/libperl/lib/perl5/ppc64-linux-thread-multi
/opt/rt4/libperl/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5
/usr/share/perl5 .) at /opt/rt4/sbin/…/lib/RT/Config.pm line 542.
(/opt/rt4/sbin/…/lib/RT/Config.pm:543)

Follows the command line used to configure RT:
./configure --with-db-rt-pass=xxxxxxx --with-web-user=apache
–with-web-group=apache --enable-gd

Do I need GraphViz.pm anyway?

Best regards,
Aline

2

I haven’t enabled GraphViz when installing RT 4.0.2, but I still get the following error
message in rt.log:

Those are debug messages, you may want to tune your loglevel.

Set( $DisableGraphViz, 1 );

to explicitly tell RT to turn it off

3

humm I wans’t aware of that option.

It worked! Thanks!On Tue, Sep 6, 2011 at 4:27 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Sep 06, 2011 at 04:13:19PM -0300, Aline Guedes wrote:

I haven’t enabled GraphViz when installing RT 4.0.2, but I still get
the following error
message in rt.log:

Those are debug messages, you may want to tune your loglevel.

Set( $DisableGraphViz, 1 );

to explicitly tell RT to turn it off

You’ve enabled GraphViz, but we couldn’t load the module: Can’t locate
GraphViz.pm in @INC
(@INC contains: /opt/rt4/sbin/…/local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib
/opt/rt4/local/plugins/RT-Extension-MergeUsers/lib
/opt/rt4/sbin/…/lib
/opt/rt4/libperl/lib/perl5/i686-linux-gnu-thread-multi
/opt/rt4/libperl/lib/perl5/ppc64-linux-thread-multi
/opt/rt4/libperl/lib/perl5
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/sbin/…/lib/RT/Config.pm line 542.
(/opt/rt4/sbin/…/lib/RT/Config.pm:543)

Follows the command line used to configure RT:
./configure --with-db-rt-pass=xxxxxxx --with-web-user=apache
–with-web-group=apache
–enable-gd

Do I need GraphViz.pm anyway?

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