Why doesn't requestor show in ticket reply view?

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?

Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

Don’t see point as those are not Ccs that are displayed on the reply
page, but selectors for one time recipients.On Mon, Apr 20, 2009 at 8:43 PM, Jo Rhett jrhett@netconsonance.com wrote:

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?

Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?


Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness


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Best regards, Ruslan.

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
I would contend that the actual requestor oughn’t really matter, and
that you could
always look at the display page before hitting reply, or use the Jumbo page.

Nevertheless, attached is a patch intended to solve a similar problem
for my users.
cp share/html/Ticket/Elements/PreviewScrips (v 3.8.1) to
local/html/Callbacks/Indirection/Ticket/Update.html/BeforeUpdateType && patch.
It could probably still stand a little pairing down though.

patch.txt (2.56 KB)