Why doesn't requestor show in ticket reply view?

RT Users
1

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?

Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

2

Don’t see point as those are not Ccs that are displayed on the reply
page, but selectors for one time recipients.On Mon, Apr 20, 2009 at 8:43 PM, Jo Rhett jrhett@netconsonance.com wrote:

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?

Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?

–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

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3

I find it very interesting that you can’t see the requestor – just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
I would contend that the actual requestor oughn’t really matter, and
that you could
always look at the display page before hitting reply, or use the Jumbo page.

Nevertheless, attached is a patch intended to solve a similar problem
for my users.
cp share/html/Ticket/Elements/PreviewScrips (v 3.8.1) to
local/html/Callbacks/Indirection/Ticket/Update.html/BeforeUpdateType && patch.
It could probably still stand a little pairing down though.

patch.txt (2.56 KB)