Currently, our setup has all rights granted to the Privileged users. I’m in the process of changing this to grant rights through global group rights and attaching groups to queues using the View Queue rights.
Everything is working as expected except some users have a three columns in the Home layout with a fully expanded side menu in the first column and no top menu. Other members in the same group have a somewhat different layout with a top menu and drop down sub menu items, This is the view we have had for everyone up to date.
None of the rights are different for these users, the menu layout seems to be random between users but consistent for each user. I am testing by signing in as different users and using the same Firefox browser so it is not browser specific.
Can anyone shed any light on why this is happening?