Why are Notify actions setting the recipients in prepare rather than commit?

RT Users
1

I’m trying to have a scrip that will get the recipients of a ticket from
another source, at creation time.

If I assign the recipients in the “action” section of the scrip, they don’t
receive any email, because the notify action gathers the recipient during
prepare.

Should I set the recipients in the “prepare” section and have the action do
nothing?

Thanks

Mathieu Longtin
1-514-803-8977

2

Mathieu,

You are correct. Set your recipients & template in “Prepare”. Make sure
you put a “return 1;” in the “Cleanup” Action.

Kenn
LBNLOn 12/17/2009 11:28 AM, Mathieu Longtin wrote:

I’m trying to have a scrip that will get the recipients of a ticket
from another source, at creation time.

If I assign the recipients in the “action” section of the scrip, they
don’t receive any email, because the notify action gathers the
recipient during prepare.

Should I set the recipients in the “prepare” section and have the
action do nothing?

Thanks

–
Mathieu Longtin
1-514-803-8977

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