Which module or addon is responsible for the relation Diagram

RT Users
1

Hello everybody

i have a problem

currently we have to rt systems running an prod system and a test one.

at the test system, i can click on the diagram relations from tickets if the
ticket has an parent or an child

in the prod system the feature doesn’t appear in the relations section

so i tried to analyze the responsible thing for it but i can’t find it

is this a core feature from RT and maybe my settings aren’t correct?

or is it a addon or perl module version which is responsible for this
feature ?

best regards john s.

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2

not clear what i want ot know ?

best regards john s.

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3

or does the gant chart diagram replace the normal relation diagram ?

best regards

john s.
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4

or does the gant chart diagram replace the normal relation diagram ?

The Gantt charts don’t replace the normal ticket relationships diagram.
You need to have the Graphviz C libraries and Perl module installed.
If you pass ./configure --enable-graphviz, make testdeps should make
sure you have the necessary components.

Thomas

5

Thanks Thomas now it works … :)…

best regards

john s.

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6

Hi,

Configure tarball on production with --with-graphviz option and run make
testdeps.

Regards, Ruslan. From phone.

Hello everybody

i have a problem

currently we have to rt systems running an prod system and a test one.

at the test system, i can click on the diagram relations from tickets if
the
ticket has an parent or an child

in the prod system the feature doesn’t appear in the relations section

so i tried to analyze the responsible thing for it but i can’t find it

is this a core feature from RT and maybe my settings aren’t correct?

or is it a addon or perl module version which is responsible for this
feature ?

best regards john s.

–
View this message in context:
http://old.nabble.com/Which-module-or-addon-is-responsible-for-the-relation-Diagram-tp32242241p32242241.html