Matthew, you want to modify the scrip for AutoReply, it’s going to be
accessible here:
In RT’s webpage after you’ve logged in with the appropriate account:
Configuration->Global->Templates->Autoreply
No need to monkey with the file system or restart the webserver.
M.
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt
EnglandSent: Thursday, July 14, 2005 4:55 AM
To: Kanwar Ranbir Sandhu
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Where to insert the
AutogeneratedPasswordtemplate text?
At 7/13/2005 09:52 PM, Kanwar Ranbir Sandhu wrote:
Does that help?
Thanks very much for the reply; unfortunately, I still do not know how
to proceed with updating my RT server to change the content of the
auto-generated emails.
I understand many of the things written below (except maybe the part
about Scrips). I get the general concept. I understand what it’s
doing.
*** I DON’T KNOW HOW TO IMPLEMENT IT ***
Which file? What procedure? Where do I change the text and what must I
do to get my system to update once I do make the appropriate changes?
I have installed an entire, working, RT system by myself, so it’s not
like I don’t have some feel for this software.
For what it’s worth, I updated the ‘Autoreply’ portion of
/usr/local/rt3/etc/initialdata (my install is in /usr/local/rt3 and not
/opt/rt3) with the template found at
Request Tracker Wiki . I
rebooted my Apache server. No change in outbound email content
(outbound email still has the old, default content, no new links, even
when I send from an email account that’s not previously registered in
the database/system).
What file must I change, what procedure must I follow, etc?
We have a Support queue in which we’ve created an auto reply template.
What exactly does this mean in terms of the nuts and bolts of a file
sytem, a web page, what? What interface? Which file? Which URL?
Still searching…
-Matt
At 7/13/2005 09:52 PM, Kanwar Ranbir Sandhu wrote: