Where to customize templates?

RT Users
1

Hi,

Now I want to customize templates, but I does not find any of them.

So, where are the templates?

Thanks a lot.

Tom

2

In the interface
Steve----- Original Message -----
From: “Taiping Tang” ttp@mdcl.com.cn
To: rt-users@lists.fsck.com
Sent: Monday, September 24, 2001 10:05 PM
Subject: [rt-users] Where to customize templates?

Hi,

Now I want to customize templates, but I does not find any of them.

So, where are the templates?

Thanks a lot.

Tom

3

Hi,

Yes, in the WebUI I can create new templates and modify them. But
I’d like to customize some default templates such as autoreply,
comment,correspondence,transaction, etc. In the WebUI, these default
templates are not shown.

Thanks a lot

Tom----- Original Message -----
From: “Steve Poirier” steve@inet-technologies.com
To: “Taiping Tang” ttp@mdcl.com.cn
Cc: rt-users@lists.fsck.com
Sent: Tuesday, September 25, 2001 11:20 AM
Subject: Re: [rt-users] Where to customize templates?

In the interface
__
Steve

----- Original Message -----
From: “Taiping Tang” ttp@mdcl.com.cn
To: rt-users@lists.fsck.com
Sent: Monday, September 24, 2001 10:05 PM
Subject: [rt-users] Where to customize templates?

Hi,

Now I want to customize templates, but I does not find any of them.

So, where are the templates?

Thanks a lot.

Tom

4

“TT” == Taiping Tang ttp@mdcl.com.cn writes:

TT> Yes, in the WebUI I can create new templates and modify them. But
TT> I’d like to customize some default templates such as autoreply,
TT> comment,correspondence,transaction, etc. In the WebUI, these default
TT> templates are not shown.

Are you logged in to RT with sufficient permissions to view/modify the
templates?

5

I’ve finally taken the plunge and installed RT2. I went through the
“sundry” of perl modules and got the CLI up and running without a problem.

I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
“FreezeThaw.pm”, and it shows the current @INC.

After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.

So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm?

Thanks!
-Rich

6

RW> I’ve finally taken the plunge and installed RT2. I went through the
RW> “sundry” of perl modules and got the CLI up and running without a problem.
RW>
RW> I attacked the WebGUI and got that up and running with some ease.
RW> However, when I click on the queue to get a current listing of all items
RW> in the queue, I get a “Mason Error” stating that it cannot find
RW> “FreezeThaw.pm”, and it shows the current @INC.
RW>
RW> After some investigation, it’s obvious why it isn’t finding it… the
RW> default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
RW> which isn’t in the @INC.
RW>
RW> So, this is going to sound stupid, but I figure I will ask anyhow… How
RW> can I correct this problem? I’ve re-installed MLDBM, but the default
RW> installation is the same. Is there a way to tell RT exactly where to
RW> find FreezeThaw.pm?

When you’re building a module, if it’s installing to the wrong place,
you can change this with
perl Makefile.PL PREFIX=/usr/foo/bar

RW>
RW> Thanks!
RW> -Rich
RW>
RW>
RW> _______________________________________________
RW> rt-users mailing list
RW> rt-users@lists.fsck.com
RW> http://lists.fsck.com/mailman/listinfo/rt-users
RW>

Feargal Reilly,
Systems Administrator,
The CIA.

7

make fixdeps should install the FreezeThaw perl module for you. it’s not
part of MLDBM.On Wed, Oct 03, 2001 at 04:32:45PM -0400, Rich West wrote:

I’ve finally taken the plunge and installed RT2. I went through the
“sundry” of perl modules and got the CLI up and running without a problem.

I attacked the WebGUI and got that up and running with some ease.
However, when I click on the queue to get a current listing of all items
in the queue, I get a “Mason Error” stating that it cannot find
“FreezeThaw.pm”, and it shows the current @INC.

After some investigation, it’s obvious why it isn’t finding it… the
default MLDBM installation goes into /usr/lib/perl/site_perl/5.6.1/MLDBM
which isn’t in the @INC.

So, this is going to sound stupid, but I figure I will ask anyhow… How
can I correct this problem? I’ve re-installed MLDBM, but the default
installation is the same. Is there a way to tell RT exactly where to
find FreezeThaw.pm?

Thanks!
-Rich

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