Where is the 'privileged' group?

Hello again,
I created a user, and he reported later that he’d added himself to the
admin group. I was going to do that anyway, but I’m concerned that he had
the right to do that on his own. I think the problem lies in the privileges
I gave the ‘privileged’ group when I was first setting up RT. Now, though,
all I can find are my own groups; the un/privileged ones are nowhere to be
found. How do I get back to them to remove some rights from the privileged
group? Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Admin -> Users -> Select

Let this user be granted rights (Privileged)

-mOn Mon, Sep 26, 2016 at 4:08 PM, Alex Hall ahall@autodist.com wrote:

Hello again,
I created a user, and he reported later that he’d added himself to the admin
group. I was going to do that anyway, but I’m concerned that he had the
right to do that on his own. I think the problem lies in the privileges I
gave the ‘privileged’ group when I was first setting up RT. Now, though, all
I can find are my own groups; the un/privileged ones are nowhere to be
found. How do I get back to them to remove some rights from the privileged
group? Thanks.


Alex Hall
Automatic Distributors, IT department
ahall@autodist.com


RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

I know I can make a user un-privileged. But all the users I’ll be adding
over the next week or so will need to have some rights, just not the right
to add themselves to groups. I thought ‘unprivileged’ was an automatically
created group I could manage like any other, so that all privileged users
inherit the same rights unless and until an admin adds the user to a group
with more rights later on. For instance, all our users must be able to
take tickets, but not all of them should be able to add themselves to
groups. Do I just need to make a “staff” group and add everyone to it? I
can, I just had it in my head that RT had a way to do this automatically
for all users not in any user-defined group.On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

Admin -> Users -> Select

Let this user be granted rights (Privileged)

-m

On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall ahall@autodist.com wrote:

Hello again,
I created a user, and he reported later that he’d added himself to the
admin
group. I was going to do that anyway, but I’m concerned that he had the
right to do that on his own. I think the problem lies in the privileges I
gave the ‘privileged’ group when I was first setting up RT. Now, though,
all
I can find are my own groups; the un/privileged ones are nowhere to be
found. How do I get back to them to remove some rights from the
privileged
group? Thanks.


Alex Hall
Automatic Distributors, IT department
ahall@autodist.com


RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Hi Alex,

You can grant rights to system defined groups:

So you can add the “Take Ticket” right globally to the Privileged users.

Admin -> Global -> Group RIghts

There you will see the system groups:

Everybody
Privileged
Unprivileged

Just a point that I got hung up on early on in my RT administration:

Privileged is not a subset of Unprivileged - there is no membership
overlap between those two groups.

-mOn Tue, Sep 27, 2016 at 7:51 AM, Alex Hall ahall@autodist.com wrote:

I know I can make a user un-privileged. But all the users I’ll be adding
over the next week or so will need to have some rights, just not the right
to add themselves to groups. I thought ‘unprivileged’ was an automatically
created group I could manage like any other, so that all privileged users
inherit the same rights unless and until an admin adds the user to a group
with more rights later on. For instance, all our users must be able to
take tickets, but not all of them should be able to add themselves to
groups. Do I just need to make a “staff” group and add everyone to it? I
can, I just had it in my head that RT had a way to do this automatically for
all users not in any user-defined group.

On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

Admin -> Users -> Select

Let this user be granted rights (Privileged)

-m

On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall ahall@autodist.com wrote:

Hello again,
I created a user, and he reported later that he’d added himself to the
admin
group. I was going to do that anyway, but I’m concerned that he had the
right to do that on his own. I think the problem lies in the privileges
I
gave the ‘privileged’ group when I was first setting up RT. Now, though,
all
I can find are my own groups; the un/privileged ones are nowhere to be
found. How do I get back to them to remove some rights from the
privileged
group? Thanks.


Alex Hall
Automatic Distributors, IT department
ahall@autodist.com


RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017


Alex Hall
Automatic Distributors, IT department
ahall@autodist.com