Where can I found "dictionary" in RT 3.5.5?

RT Users
1

Hello,

I am new to RT, and study its usage these days, and I want to add two
custom fields, e.g. field1, field2, and make each field1 include a set
of field2, how can I do that? I heard of “dictionary” in RT3.5.5 can
meet my requirement, but no found it in 3.5.5, where is it?

Thank you very much for your hints and advice
Yu Suyuan

2

Hello,

I am new to RT, and study its usage these days, and I want to add two
custom fields, e.g. field1, field2, and make each field1 include a set
of field2, how can I do that? I heard of “dictionary” in RT3.5.5 can
meet my requirement, but no found it in 3.5.5, where is it?

Thank you very much for your hints and advice
Yu Suyuan

Your question is not clear. Can you provide a reference to
this “dictionary” that you have heard about? I have never
heard of it.

-Todd

3

Todd Chapman wrote:>On Fri, Nov 04, 2005 at 03:52:42PM +0800, Yu Suyuan wrote:

Hello,

I am new to RT, and study its usage these days, and I want to add two
custom fields, e.g. field1, field2, and make each field1 include a set
of field2, how can I do that? I heard of “dictionary” in RT3.5.5 can
meet my requirement, but no found it in 3.5.5, where is it?

Thank you very much for your hints and advice
Yu Suyuan

Your question is not clear. Can you provide a reference to
this “dictionary” that you have heard about? I have never
heard of it.

-Todd

Todd,

Thanks for your reply, and my boss metioned ‘dictionary’ :-[
So could I ask again? I want to add two custom fields, e.g. field1,
field2, and make each field1 include a set of field2, how can I do that?

Thanks for any help
Yu

4

Todd Chapman wrote:

Hello,

I am new to RT, and study its usage these days, and I want to add two
custom fields, e.g. field1, field2, and make each field1 include a set
of field2, how can I do that? I heard of “dictionary” in RT3.5.5 can
meet my requirement, but no found it in 3.5.5, where is it?

Thank you very much for your hints and advice
Yu Suyuan

Your question is not clear. Can you provide a reference to
this “dictionary” that you have heard about? I have never
heard of it.

-Todd

Todd,

Thanks for your reply, and my boss metioned ‘dictionary’ :-[
So could I ask again? I want to add two custom fields, e.g. field1,
field2, and make each field1 include a set of field2, how can I do that?

Unfortunately RT doesn’t support that.

5

Todd Chapman wrote:

Hello,

I am new to RT, and study its usage these days, and I want to add two
custom fields, e.g. field1, field2, and make each field1 include a set
of field2, how can I do that? I heard of “dictionary” in RT3.5.5 can
meet my requirement, but no found it in 3.5.5, where is it?

Thank you very much for your hints and advice
Yu Suyuan

Your question is not clear. Can you provide a reference to
this “dictionary” that you have heard about? I have never
heard of it.

-Todd

Todd,

Thanks for your reply, and my boss metioned ‘dictionary’ :-[
So could I ask again? I want to add two custom fields, e.g. field1,
field2, and make each field1 include a set of field2, how can I do that?

I can’t imagine how that would be useful. Perhaps I don’t really
understand what you mean. How do you want to use it?

					 Jan 'Bulb' Hudec <bulb@ucw.cz>

signature.asc (189 Bytes)

6

I can’t imagine how that would be useful. Perhaps I don’t really
understand what you mean. How do you want to use it?

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

I think what he wants is a custom field that has options
that change based on the selection in another custom field.
Something that would require Javascript or XForms.

-Todd

7

Yes, this sounds also to me really usefull. I’m fighting at the moment with
the same situation.

Image the following: You are a helpdesk and you will choose under pressure
the options:

Category Type Item
Software Apple Failure
Software Apple Installation
Software Apple Update
Hardware HP Installation
Hardware HP Repair
Hardware HP Crash
Telco D2 New Number
Telco D2 Stolen

Etc.

If you now have a deeper look for the custom fields:

  1. CF: Category → Options are Software, Hardware and Telco. If you choose
    Hardware
  2. CF: Type → will only shows the Entries for HP in this case and if you
    choose one of them you get only
  3. CF: Item → the value from:Hardware:HP:Installation or Repair or Crash

This is i think a really usefull feature…

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

8

IMHO for two years this is part of the WishList(see wiki)On 11/10/05, Torsten Brumm torsten.brumm@kuehne-nagel.com wrote:

Yes, this sounds also to me really usefull. I’m fighting at the moment with
the same situation.

Image the following: You are a helpdesk and you will choose under pressure
the options:

Category Type Item
Software Apple Failure
Software Apple Installation
Software Apple Update
Hardware HP Installation
Hardware HP Repair
Hardware HP Crash
Telco D2 New Number
Telco D2 Stolen

Etc.

If you now have a deeper look for the custom fields:

  1. CF: Category → Options are Software, Hardware and Telco. If you choose
    Hardware
  2. CF: Type → will only shows the Entries for HP in this case and if you
    choose one of them you get only
  3. CF: Item → the value from:Hardware:HP:Installation or Repair or Crash

This is i think a really usefull feature…

Callto://torsten_brumm

Thanks in advance
…
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840
…

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag
von Todd Chapman
Gesendet: Donnerstag, 10. November 2005 15:16
An: Jan Hudec
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] where can I found “dictionary” in RT 3.5.5?

On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:

I can’t imagine how that would be useful. Perhaps I don’t really
understand what you mean. How do you want to use it?

–
Jan ‘Bulb’
Hudec bulb@ucw.cz

I think what he wants is a custom field that has options that
change based on the selection in another custom field.
Something that would require Javascript or XForms.

-Todd

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The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.

9

Torsten Brumm wrote:

Yes, this sounds also to me really usefull. I’m fighting at the moment with
the same situation.

Image the following: You are a helpdesk and you will choose under pressure
the options:

Category Type Item
Software Apple Failure
Software Apple Installation
Software Apple Update
Hardware HP Installation
Hardware HP Repair
Hardware HP Crash
Telco D2 New Number
Telco D2 Stolen

Etc.

Yes, I want to do similiar things to you, and I also have found
‘category’ nearly meet my requirement, and I am on the way to more
testing…
Thanks all!