When I reply to a ticket, all the priviledged users are getting CC'd

RT Users
1

When I create a ticket and then reply to it or whatever, it adds all the
people in the system marked as priv. to the CC list automagically…How
do I get this madness to stop please?

Thanks,

Mike

Michael J. Freeman

NETCO Government Services

mfreeman@netcogov.com

2

“Freeman, Michael” mfreeman@netcogov.com writes:

When I create a ticket and then reply to it or whatever, it adds all the
people in the system marked as priv. to the CC list automagically…How
do I get this madness to stop please?

That’s not part of any RT I’ve ever used. Do you have any weird scrips?

seph

3

seph wrote:

“Freeman, Michael” mfreeman@netcogov.com writes:

When I create a ticket and then reply to it or whatever, it adds all the
people in the system marked as priv. to the CC list automagically…How
do I get this madness to stop please?

That’s not part of any RT I’ve ever used. Do you have any weird scrips?

Also check to make sure they aren’t watchers on the queue(s) in question.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati