What's the meaning of a ticket's "Told" date?

RT Users
1

RT 3.4.1

The query manager allows one to select a column called ‘Told’ whose
value is a date, but there is no field with the same label in the ticket
data page.

Is that the same as ‘Last Contact’, meaning the last update notified to
the requestor (thus excluding comments?)

Thanks,
Angelo.

2

It looks to me like it’s a timestamp for the most recent reply on a
ticket, excluding replies added by the requestor. (So yes, comments
would also be excluded.)

Mark Roedel
Web Programmer / Analyst
LeTourneau University-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Angelo
Turetta
Sent: Friday, February 25, 2005 7:18 AM
To: rt-users
Subject: [rt-users] What’s the meaning of a ticket’s “Told” date?

RT 3.4.1

The query manager allows one to select a column called ‘Told’ whose
value is a date, but there is no field with the same label in the ticket

data page.

Is that the same as ‘Last Contact’, meaning the last update notified to
the requestor (thus excluding comments?)

3

It looks to me like it’s a timestamp for the most recent reply on a
ticket, excluding replies added by the requestor. (So yes, comments
would also be excluded.)

“Last time we said anything to the requestor” is what it’s intended to
be.