What's new with RT 3.8

RT Users
1

So, this is mostly a short note to acknowledge the hard work of
Emmanuel Lacour along with Ruslan, sunnavy, Shawn Moore, Alex Vandiver
and Kevin Falcone.

Over the past few weeks, we’ve (they’ve) been hard at work to get RT
3.8 ready for release. As part of that work, they’ve been going
through the RT3 bug list. You can check it out by visiting http://rt3.fsck.com
, Log in as guest with the password guest. It’s running a snapshot of
RT 3.8 from earlier today.

There are currently 354 open tickets related to RT3. That includes
bugs, feature requests, and the odd test ticket.

What’s absolutely amazing is how many FEWER tickets there are than
there were 3 weeks ago.

Since May 15, these guys have resolved 289 tickets in the RT3 queue.
There have also been 267 commits to RT 3.8.

We’re definitely into the home stretch.

But mostly, I just wanted to brag about how hard these guys are
working :slight_smile:

Best,
Jesse

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2

Next time you show up in souther cal let me know, will get ya a cup of coffee.

Thanx much for the great product.-----Original Message-----
From: Jesse Vincent jesse@bestpractical.com

Date: Thu, 5 Jun 2008 22:18:13
To:rt Users rt-users@lists.bestpractical.com
Subject: [rt-users] What’s new with RT 3.8

So, this is mostly a short note to acknowledge the hard work of
Emmanuel Lacour along with Ruslan, sunnavy, Shawn Moore, Alex Vandiver
and Kevin Falcone.

Over the past few weeks, we’ve (they’ve) been hard at work to get RT
3.8 ready for release. As part of that work, they’ve been going
through the RT3 bug list. You can check it out by visiting http://rt3.fsck.com
, Log in as guest with the password guest. It’s running a snapshot of
RT 3.8 from earlier today.

There are currently 354 open tickets related to RT3. That includes
bugs, feature requests, and the odd test ticket.

What’s absolutely amazing is how many FEWER tickets there are than
there were 3 weeks ago.

Since May 15, these guys have resolved 289 tickets in the RT3 queue.
There have also been 267 commits to RT 3.8.

We’re definitely into the home stretch.

But mostly, I just wanted to brag about how hard these guys are
working :slight_smile:

Best,
Jesse

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3

Jesse,

That's great news! I've finally convinced ALL my managers that RT is

WAY better than anything out there and now am planning to convert
another (very large) system over to RT. I just pulled 3.6.6 over but I
think I will wait for 3.8. It definitely sounds worth waiting for.
Thanks again for a great product and thanks to the team for all the hard
work.

Kenn
LBNLOn 6/5/2008 7:18 PM, Jesse Vincent wrote:

So, this is mostly a short note to acknowledge the hard work of Emmanuel
Lacour along with Ruslan, sunnavy, Shawn Moore, Alex Vandiver and Kevin
Falcone.

Over the past few weeks, we’ve (they’ve) been hard at work to get RT 3.8
ready for release. As part of that work, they’ve been going through the
RT3 bug list. You can check it out by visiting http://rt3.fsck.com, Log
in as guest with the password guest. It’s running a snapshot of RT 3.8
from earlier today.

There are currently 354 open tickets related to RT3. That includes bugs,
feature requests, and the odd test ticket.

What’s absolutely amazing is how many FEWER tickets there are than there
were 3 weeks ago.

Since May 15, these guys have resolved 289 tickets in the RT3 queue.
There have also been 267 commits to RT 3.8.

We’re definitely into the home stretch.

But mostly, I just wanted to brag about how hard these guys are working :slight_smile:

Best,
Jesse

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

A few quick thoughts:

  • The layout is a big improvement on the default 3.5/3.6.

  • You might want to run it through IE, there are a few minor
    alignment issues (IE 7). Looks fine in Firefox 2.0 & Opera 9.27.

  • It would be nice to have visual cues for links - on the ticket page
    in particular, it’s not obvious what’s a link and what’s just text,
    unless you move the cursor over.

All in all, it looks nice.

Steve

5

A few quick thoughts:

  • The layout is a big improvement on the default 3.5/3.6.

Thanks!

  • You might want to run it through IE, there are a few minor
    alignment issues (IE 7). Looks fine in Firefox 2.0 & Opera 9.27.

We’ve done some IE tweaking. (And it feels head and shoulders above
where we were for 3.6). But patches to improve things on IE would be
hugely welcome. It’s not a primary platform for anyone here, which
means we need to go and explicitly prod at it to find layout bugs. And
that’s not always relaible.

  • It would be nice to have visual cues for links - on the ticket
    page in particular, it’s not obvious what’s a link and what’s just
    text, unless you move the cursor over.

Checked in a first pass at that mere moments before I saw your mail :wink:

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6

As Stephen said: the UI is a significant improvement aesthetically.

A few suggestions:

  • Text size shouldn’t vary between columns with similar contents.
    Actually, this seems to be a bug: the id column in “10 highest priority
    tickets I own” is actually showing Status.

  • There is some optical vibration (see Tufte) between alternating lines
    in the tables. Please consider reducing the contrast between the
    background colors or removing the grid lines.

  • Links are currently indicated with bold text, which does not work well
    when densely packed. Maybe just color them blue?

  • The reminders need some additional visual sugar to look like
    structured information rather than stray text, but I can’t immediately
    tell you what.

Thanks for all your hard work on RT, and I’m looking forward to the next
release.

–Aaron.

7

As Stephen said: the UI is a significant improvement aesthetically.

A few suggestions:

  • Text size shouldn’t vary between columns with similar contents.
    Actually, this seems to be a bug: the id column in “10 highest priority
    tickets I own” is actually showing Status.

Actually, no. That’s some dork messing with “guest”'s configuration.
sigh I’ll go reset it.

  • There is some optical vibration (see Tufte) between alternating lines
    in the tables. Please consider reducing the contrast between the
    background colors or removing the grid lines.

I’ve played with this some but didn’t find anything that was actually
easy to scan for wide tables.

  • Links are currently indicated with bold text, which does not work well
    when densely packed. Maybe just color them blue?

Tried it. Along with many other things that looked awful. What we have at
the moment feels like a reasonable compromise. Is there anywhere in
particular you find particularly hard to read?

  • The reminders need some additional visual sugar to look like
    structured information rather than stray text, but I can’t immediately
    tell you what.

Indeed they do. This is one I’d love patches for.

Thanks! The feedback is appreciated.