Just to clarify. I want to print the contents of the history onto the mail
message.
-PhilFrom: “Philip Shon” crazypheel@hotmail.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, August 03, 2004 10:53 AM
Subject: What will allow me access to the contents of the ticket
I wrote an action scrip where it will send an email address located at a
custom field. And the type of response depends on a different custom
field
value.Now I want to output the contents of a ticket onto the mail message.
Where
is this located?-Phil