Hi all, I’ve been struggling for over an hour now on this. Any help to determine what the proper right to assign for the following would be greatly appreciated.
While logged in as a privileged user viewing /SelfService, looking at “My open tickets”, I cannot see the 3 test tickets that I created as that same in user (created view “New ticket” button). The “My open tickets” pane is completely empty. If I enter any of the 3 ticket numbers in the “Go to ticket” box in the upper right of the web UI, I can see them.
I have even gone so far as to test with ALL “General” and “Staff” global rights turned on for group “Privileged” and “Unprivileged”. I was stunned to see that that did not even gain me anything.