What permission are needed to make unprivaliged user and admincc?

RT Users
1

What permissions are need to allow an unprivileged user and admincc?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

2

Kevin,

I’m not completely sure, but I think that the AdminCc (as a “role”)
would require certain ACL records, which means it is a role that is
“privileged”. So, by definition, an “unprivileged” user cannot be an
AdminCc. That’s just my theory. However, a Requestor is also a “role”
and when an unprivileged user sends in a ticket via Email, he becomes
the requestor on the ticket so, maybe I’m full of it. Maybe there is a
configuration setting that allows a NEW user to be added as a privileged
user. So, my thinking is that you should persue the answer as a
configuration setting. Hope this helps some.

Kenn
LBNLOn 7/10/2009 9:12 AM, Kevin Gagel wrote:

What permissions are need to allow an unprivileged user and admincc?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

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