I have been fighting several hours with this one.
I enabled approvals, but I don’t want the requestors to receive any message when their ticket has been approved.
So I disabled two scrips:
- When a ticket has been approved by any approver, add correspondence to the original ticket
- When a ticket has been approved by all approvers, add correspondence to the original ticket
However, the template that is associated with the second rule is sent anyway.
Looking at the headers of the sent email, I have been able to correlate it to this message in the log:
 [Thu Jul 23 10:00:42 2015] [info]: email@example.com:firstname.lastname@example.org #100492/1422269 - Scrip #rule (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
What is this “Script #rule” thing?
Usually I see a scrip number is other similar rows in the log, but this one is different and I don’t know what it means.