What happens to mail when aliases queue name incorrect?

RT Users
1

Quick question - does anyone know what happens to email sent to RT when the
queue name specified in the mail aliases file does not match a queue name
in RT?

A user recently changed their queue name and our automatic update of the
aliases file did not seem to work. I’m trying to figure out what happened
to the mail that was sent since the queue name change.

Thanks,
Steve

2

Stephen Turner wrote:

Quick question - does anyone know what happens to email sent to RT
when the queue name specified in the mail aliases file does not match
a queue name in RT?

A user recently changed their queue name and our automatic update of
the aliases file did not seem to work. I’m trying to figure out what
happened to the mail that was sent since the queue name change.

RT’s mailgate program rejects the mail and returns an error if the queue
does not exist or the RT server is unavailable. If your MTA is
correctly configured the mail should go back into the queue to be
retried later, or bounce back to the sender.

Mark Farver

3

Stephen Turner wrote:

Quick question - does anyone know what happens to email sent to RT
when the queue name specified in the mail aliases file does not match
a queue name in RT?

A user recently changed their queue name and our automatic update of
the aliases file did not seem to work. I’m trying to figure out what
happened to the mail that was sent since the queue name change.

RT’s mailgate program rejects the mail and returns an error if the queue
does not exist or the RT server is unavailable. If your MTA is
correctly configured the mail should go back into the queue to be
retried later, or bounce back to the sender.

But note that sendmail doesn’t look the alias up again on the
retry, so even if you change the alias the already-queued messages
won’t go there unless you edit the saved copy in the queue files.

Les Mikesell
les@futuresource.com