I’m curious what would happen to tickets if their lifecycle were edited. Let’s say we change “stalled” to “on hold”, but all actions and rights involving the “stalled” status remain the same. Would stalled tickets in queues to which the lifecycle applies get the newly-created status? If not, which status would they receive? Would I have to go in and update any rights involving the old status, or would rights continue to be applied to all the users and groups to which they applied before the change?
I have three custom lifecycles set up on RT at the moment. Someone is asking that I change the name of a status in one of them. I’m not quite sure what will happen if I do this. My suspicion is that RT will set stalled tickets to some default status, and that rights will be revoked. It doesn’t know that this new status replaces “stalled”, after all, so it wouldn’t assume that the new status serves the same purpose. If I’m right, though, what is the default status RT will choose for stalled tickets?