What happened after reboot

RT Users
1

This is starting to make me crazy.

After trying to install RT on the latest RedHat and Mandrake I tried
RedHat 7.2. That didn’t work so, I installed RH7.3 (fresh install) I
satisfied all the dependencies and installed rt2. After the install I
connected to the WebRT server and added a user. I then shut down the
system and moved it. After bringing it up again the web page would not
load.

executing:
[root@bigbird bwrenn]# /usr/local/rt2/bin/webmux.pl
/usr/local/rt2/bin/webmux.pl: use: command not found
/usr/local/rt2/bin/webmux.pl: {PATH}: command not found
/usr/local/rt2/bin/webmux.pl: {CDPATH}: command not found
/usr/local/rt2/bin/webmux.pl: {SHELL}: command not found
/usr/local/rt2/bin/webmux.pl: {ENV}: command not found
/usr/local/rt2/bin/webmux.pl: {IFS}: command not found
/usr/local/rt2/bin/webmux.pl: package: command not found
/usr/local/rt2/bin/webmux.pl: line 18: syntax error near unexpected
token qw(-'/usr/local/rt2/bin/webmux.pl: line 18:use CGI
qw(-private_tempfiles); #bring this in before mason, to make sure we’

That is where it ends. I must need to restart something else I just
don’t know what.

When trying to load the web page I get:
Internal Server Error

The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator, root@localhost and inform them
of the time the error occurred, and anything you might
have done that may have caused the error.

More information about this error may be available in the server error
log.

Help!
Bobby

2

executing:

[root@bigbird bwrenn]# /usr/local/rt2/bin/webmux.pl
/usr/local/rt2/bin/webmux.pl: use: command not found

eh?

Does webmux.pl have a #! line as the very first line, pointing to a valid
version of perl on your system?

eg:

#!/usr/bin/perl

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

On 10 Jan 2003, Bobby Wrenn wrote privately:> On Fri, 2003-01-10 at 02:41, Bruce Campbell wrote:

On Thu, 9 Jan 2003, Bobby Wrenn wrote:

executing:

[root@bigbird bwrenn]# /usr/local/rt2/bin/webmux.pl
/usr/local/rt2/bin/webmux.pl: use: command not found

eh?

Does webmux.pl have a #! line as the very first line, pointing to a valid
version of perl on your system?

No it did not. I put it in and there was no change. If it needs to be
there why is not documented?

I’m suspecting that there is a misunderstanding about what you think
webmux.pl is used for. This file is used by Apache to run the RT web
interface, and under normal circumstances, executing webmux.pl outside
Apache doesn’t ‘do’ anything (unless there is an error in that file).
Putting the ‘#!/path/to/perl’ magic at the top merely makes making this
check slightly easier.

In your original message, you quoted an Apache error message that referred
you to the Apache error log. As such, is there anything useful in that
log? Quite possibly, you have a permissions problem (in that the user
running Apache cannot read the RT configuration file/libraries ).

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security