What does SeeGroup do?

RT Users
1

Hi,

I’m trying to build groups of users for each of our customers so that
analysts at the customer can see each others tickets if the log into RT
(but not necessarily so that they get e-mails for all of them). I
thought that’s what the SeeGroup right does, although I just tried to
create a test group, and I can’t see any difference between the view
with it enabled and not.

What does SeeGroup actually do? Also, assuming that the answer is a
variation of ‘RTFM’, which ‘FM’ do I ‘R’ to find this out for myself?

Thanks in advance,

Howard

2

Howard Jones wrote:

Hi,

I’m trying to build groups of users for each of our customers so that
analysts at the customer can see each others tickets if the log into RT
(but not necessarily so that they get e-mails for all of them). I
thought that’s what the SeeGroup right does, although I just tried to
create a test group, and I can’t see any difference between the view
with it enabled and not.

What does SeeGroup actually do? Also, assuming that the answer is a
variation of ‘RTFM’, which ‘FM’ do I ‘R’ to find this out for myself?
AFAIU, It’s allow to user see members of the group.

Your problem is different and have no easy solution, it was discussed at
least once:
http://marc.theaimsgroup.com/?t=110624670100002&r=1&w=2
See my mail in this thread:
http://marc.theaimsgroup.com/?l=rt-users&m=110634132229109&w=2

You can contact with Jonathan Reeder and ask about solution he uses.

Also I can be out of date and this is solved&contributed allready.