Okay, I’ve FINALLY got this running to the point where Apache runs and
I can see the “front” RT page. WHEW.
The Installation Guide states:
Create your users In its default configuration, RT uses an internal users database to keep track of who can access RT and who has what rights within the system. One of your first tasks should be to create users for anyone who will need to work with tickets within RT. With the web interface, click on "Config" then "Users" then "Add new user". When creating new users, be sure to fill in:
I see no ‘Config’ to click. I see “Username:” and “Password:”
So I returned to the source code README:
THE CLI Binaries for the CLI are located in rt/bin You've got: "rt" (manipulate or display requests) "rtadmin" (modify queues, users and acls) Both of these programs take --help as an option.
So I try rtadmin:
% ./rtadmin --help No RT user found. Please consult your RT administrator.
Here’s what rtadmin reports with 3 new lines of debugging code:
% ./rtadmin --help CLI.pm GetCurrentUser() GECOS: jblaine CLI.pm GetCurrentUser() ID: RT::CurrentUser=HASH(0x4c99d8)->Id Back in rtadmin ID: RT::CurrentUser=HASH(0x4c99d8) No RT user found. Please consult your RT administrator.
Could someone please tell me how to take this next configuration step?