What are some of the IT requirements for upgrading from RT 3.6 -> 3.8?

I am doing some prelimiary research on the requirements for upgrading to
RT 3.8. I had a bunch of custom code implemented into our RT version, I
was wondering if their is a detailed change log between RT 3.6 -> 3.8?
Or an installation guide for upgrades?

-Mark

Grob, Mark - Nick schrieb:

I am doing some prelimiary research on the requirements for upgrading
to RT 3.8. I had a bunch of custom code implemented into our RT
version, I was wondering if their is a detailed change log between RT
3.6 -> 3.8? Or an installation guide for upgrades?

-Mark

Use a 2nd system to test everything.
Upgrading a live-system without rehearsal is very “brave”.

As we do not know your custom-code, it’s IMO difficult to say how much
work is needed to get it working again.
I would use your test-system to see what works and what not and then
come back here with specific questions :wink:

Rainer

Thanks for the advise. I will get a spare PC box and dump RT 3.8 on it.
Then start looking over the lines of code.

Thanks,

-MarkFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, January 13, 2009 10:00 AM
To: Rainer Duffner
Cc: Grob, Mark - Nick; rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] What are some of the IT requirements for
upgrading from RT 3.6 -> 3.8?

This is absolutely the correct advice, but I would extend it a bit
further.

For my upgrades, I get a vanilla system up and working, played with, and
learned completely before I even start moving my custom pages/widgets
over. When I do get to that point, they get moved over one at a time,
and re-written as needed.

As an aside, my production box is still a 3.6.x, as I am still working
on duplicating all necessary functionality (including dumping custom
widgets and recreating them in the form of dashboards/saved searches).

D

Rainer Duffner wrote:

Grob, Mark - Nick schrieb:

I am doing some prelimiary research on the requirements for upgrading
to RT 3.8. I had a bunch of custom code implemented into our RT
version, I was wondering if their is a detailed change log between RT
3.6 -> 3.8? Or an installation guide for upgrades?

-Mark

Use a 2nd system to test everything.
Upgrading a live-system without rehearsal is very “brave”.

As we do not know your custom-code, it’s IMO difficult to say how much
work is needed to get it working again.
I would use your test-system to see what works and what not and then
come back here with specific questions :wink:

Rainer


List info:
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

This is absolutely the correct advice, but I would extend it a bit further.

For my upgrades, I get a vanilla system up and working, played with, and
learned completely before I even start moving my custom pages/widgets
over. When I do get to that point, they get moved over one at a time,
and re-written as needed.

As an aside, my production box is still a 3.6.x, as I am still working
on duplicating all necessary functionality (including dumping custom
widgets and recreating them in the form of dashboards/saved searches).

D

Rainer Duffner wrote:

Grob, Mark - Nick schrieb:

I am doing some prelimiary research on the requirements for upgrading
to RT 3.8. I had a bunch of custom code implemented into our RT
version, I was wondering if their is a detailed change log between RT
3.6 -> 3.8? Or an installation guide for upgrades?

-Mark

Use a 2nd system to test everything.
Upgrading a live-system without rehearsal is very “brave”.

As we do not know your custom-code, it’s IMO difficult to say how much
work is needed to get it working again.
I would use your test-system to see what works and what not and then
come back here with specific questions :wink:

Rainer


List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati