Hello,
I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue “inbox”. Also Unprivileged users can create tickets only on this queue.
After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!!
Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab.
Best regards from Germany,
TariqVon: Alberto Villanueva [mailto:alberto.villanueva@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 09:57
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!
Hello Tariq,
Could I ask to you why you want to do that??
Regards,
ALBERTO VILLANUEVA VAL
Consultor
[cid:image001.jpg@01C98C30.72A64D30]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.eshttp://www.altran.es
De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Tariq Doukkali Enviado el: miércoles, 11 de febrero de 2009 7:45 Para: Torsten Brumm CC: rt-users@lists.bestpractical.com Asunto: Re: [rt-users] change Queue order !!!
Hello,
I mean the queue order inside the quicksearch.
Thanks
Von: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!
What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.
Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali@autoform.demailto:tariq.doukkali@autoform.de>
Hello all,
how can I change the order of my Queues ???
Many Thanks
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Torsten Brumm