Weirdness in scrip

Hi,

How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)

Condition : OnResolve
Action: User Defined
Stage:Transaction Create.

Only do it for certain queues.

my @queues = (5,6,7,8,9,10);
my $queue_id = $self->TicketObj->Queue;
my $val = grep { /^${queue_id}$/ } @queues;
$RT::Logger->error(“been here”);

if ($val) {
my $CF = RT::CustomField->new( $RT::SystemUser );
my $res=$self->TicketObj->FirstCustomFieldValue(‘Responsabilite’);
$RT::Logger->error(“valjul::<” . $res . “>”);
$RT::Logger->error(“ok::” . ($res ? 1 : 0) );
$self->TicketObj->SetStatus(“open”);
return $res ? 1 : undef;
}

return 1;

It works well

What is weired, is that clean and prepare action are always evaluated,
never custom condition. So I play with it.

My question is : is there a way to inform the user that he must fill the
custom field in the result area ?

Julien Tayon // digital craftsman // making things simpler (when possible)

Most people need some of their problems to help take their mind off
some of the others.

Jul-rt,

I had a similar problem when I set up a CF  with certain group 

rights. Only thoise in the group could modify it and that was fine. My
problem was that “within” the group, I didn’t want the person who
"owned" the ticket to make the modification. Since the owner “could” be
in the group, I couldn’t keep that person from making the modification.
So what I did was write a scrip that reversed the change if the change
was made by the owner of the ticket. IT’s a bit messy, but I really
didn’t know of any other way to do it. Hope this helps.

Kenn
LBNLOn 3/13/2009 11:58 AM, jul wrote:

Hi,

How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)

Condition : OnResolve
Action: User Defined
Stage:Transaction Create.

Only do it for certain queues.

my @queues = (5,6,7,8,9,10);
my $queue_id = $self->TicketObj->Queue;
my $val = grep { /^${queue_id}$/ } @queues;
$RT::Logger->error(“been here”);

if ($val) {
my $CF = RT::CustomField->new( $RT::SystemUser );
my $res=$self->TicketObj->FirstCustomFieldValue(‘Responsabilite’);
$RT::Logger->error(“valjul::<” . $res . “>”);
$RT::Logger->error(“ok::” . ($res ? 1 : 0) );
$self->TicketObj->SetStatus(“open”);
return $res ? 1 : undef;
}

return 1;

It works well

What is weired, is that clean and prepare action are always evaluated,
never custom condition. So I play with it.

My question is : is there a way to inform the user that he must fill the
custom field in the result area ?