I set up a learning/demo site using RT 3.6.7 some time ago. I’ve been
playing with it, showing it to people and using it as a test site to see
if it will work for the various applications that come up.
Today I found something weird - the search result for tickets returns a
bogus URL. When you click on a ticket returned as a search you get:
http://ticket/Display.html?id=4
Notice the ‘ticket’ instead of the installation domain name.
This is the only place where it doesn’t properly reference the URL;
everything else works. I can’t see where in the config this is singled
out.
How do I fix this?
If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln
Yan Seiner wrote:
I set up a learning/demo site using RT 3.6.7 some time ago. I’ve been
playing with it, showing it to people and using it as a test site to see
if it will work for the various applications that come up.
Today I found something weird - the search result for tickets returns a
bogus URL. When you click on a ticket returned as a search you get:
http://ticket/Display.html?id=4
Notice the ‘ticket’ instead of the installation domain name.
This is the only place where it doesn’t properly reference the URL;
everything else works. I can’t see where in the config this is singled
out.
Some more checking… It only does this for users with admin
privileges… Any idea on how to fix?
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?
Yan:
I do get this when I have changed the organisation name (re branding etc), where every user that have saved his search options will get the old url in their searches and the new one.
Have you had this system installed/set up under a difference url?
Do the users who get this , have had search options saved? You can find this out from the database where
select * from Attributes where name = ‘Pref-SearchDisplay’;
and look in users for the ObjectIds you get.
Regards;
Roy
OK< thanks. I think the database is hosed; this has been a demo/testbed
for a couple of years and it’s probably just corrupted. There’s no
valuable information in the db, so I’ll probably just delete the whole
installation and start over.
–YanOn Wed, March 2, 2011 6:04 am, Raed El-Hames wrote:
Yan:
I do get this when I have changed the organisation name (re branding etc),
where every user that have saved his search options will get the old url
in their searches and the new one.
Have you had this system installed/set up under a difference url?
Do the users who get this , have had search options saved? You can find
this out from the database where
select * from Attributes where name = ‘Pref-SearchDisplay’;
and look in users for the ObjectIds you get.
If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln
OK< thanks. I think the database is hosed; this has been a demo/testbed
for a couple of years and it’s probably just corrupted. There’s no
valuable information in the db, so I’ll probably just delete the whole
installation and start over.
–YanOn Wed, March 2, 2011 6:04 am, Raed El-Hames wrote:
Yan:
I do get this when I have changed the organisation name (re branding etc),
where every user that have saved his search options will get the old url
in their searches and the new one.
Have you had this system installed/set up under a difference url?
Do the users who get this , have had search options saved? You can find
this out from the database where
select * from Attributes where name = ‘Pref-SearchDisplay’;
and look in users for the ObjectIds you get.
If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln
Hi,
It’s also possible that some of Web* options in the config are not set
correctly, however neither exaplain difference for users with
different privileges.On Wed, Mar 2, 2011 at 6:57 PM, Yan Seiner yan@seiner.com wrote:
OK< thanks. I think the database is hosed; this has been a demo/testbed
for a couple of years and it’s probably just corrupted. There’s no
valuable information in the db, so I’ll probably just delete the whole
installation and start over.
–Yan
On Wed, March 2, 2011 6:04 am, Raed El-Hames wrote:
Yan:
I do get this when I have changed the organisation name (re branding etc),
where every user that have saved his search options will get the old url
in their searches and the new one.
Have you had this system installed/set up under a difference url?
Do the users who get this , have had search options saved? You can find
this out from the database where
select * from Attributes where name = ‘Pref-SearchDisplay’;
and look in users for the ObjectIds you get.
–
If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln
Best regards, Ruslan.