Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the
Set($WebBaseURL , “http://:$WebPort”);
Set($WebPath , “/rt/demo”);
rt.conf (apache configuration file)
AddHandler fastcgi-script fcgi
-idle-timeout 120 -processes 3
ScriptAlias /rt/demo/ /l/disk0/tools/rt/demo/bin/mason_handler.fcgi/
Here are the steps to reproduce the problem:
- Log in as root
- Create a ticket in “Quick ticket creation” as root
- Create a ticket in “Quick ticket creation” as nobody
- Click on the first ticket (description, not id) at “10 highest
priority tickets I own” window
- Click on the second ticket (description, not id) at “10 newest
unowned tickets” window
In this scenario, step 4 will fail and step 5 will succeed.
If you look at page source, you will see that there’s a difference
between the content (href) of both tables.
First one generates an invalid URL
(http:///Ticket/Display.html?id=1) and second one a valid URL:
Please note $WebPath (/rt/demo) is not appended to the first URL.
Any help will be very very appreciated !!!