Weird behaviour in RT. Please help!

RT Users
1

Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the
following configuration:

RT_SiteConfig.pm
Set($WebBaseURL , “http://:$WebPort”);
Set($WebPath , “/rt/demo”);

rt.conf (apache configuration file)
AddHandler fastcgi-script fcgi
FastCgiServer /l/disk0/tools/rt/demo/bin/mason_handler.fcgi
-idle-timeout 120 -processes 3
ScriptAlias /rt/demo/ /l/disk0/tools/rt/demo/bin/mason_handler.fcgi/

Here are the steps to reproduce the problem:

  1. Log in as root
  2. Create a ticket in “Quick ticket creation” as root
  3. Create a ticket in “Quick ticket creation” as nobody
  4. Click on the first ticket (description, not id) at “10 highest
    priority tickets I own” window
  5. Click on the second ticket (description, not id) at “10 newest
    unowned tickets” window
    In this scenario, step 4 will fail and step 5 will succeed.
    If you look at page source, you will see that there’s a difference
    between the content (href) of both tables.
    First one generates an invalid URL
    (http:///Ticket/Display.html?id=1) and second one a valid URL:
    http:///rt/demo/Ticket/Display.html?id=2
    Please note $WebPath (/rt/demo) is not appended to the first URL.

Any help will be very very appreciated !!!
D�rio

2

Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the
following configuration:

See the patch Jim Meyer sent this morning.

3

Where can I find it ?
I cheked the latest changes in wiki, but could not find any patch :frowning:
Thanks
Jesse Vincent wrote:

4

I realized the patch was submitted to rt-devel list. That’s why I was
not aware of it.
Anyway I downloaded the patch from SVNWeb and looks good now.
For those of you whom want to apply this patch, go to
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/branches/3.6-RELEASE/etc/initialdata
and download it.
Regards,
Dário

Dario Luis Coneglian Oliveros wrote: