Weekly tickets report by cron

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done from
web-interface)?

Thank you in advance for any solution.

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done from
web-interface)?

Have you looked at dashboard’s subscription [1]?

Thank you in advance for any solution.


Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658


Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs

Best regards, Ruslan.

Hey, thanks! It’s a great feature and very helpful for me.

Now i’m trying to find any way how to update template for dashboard in
order to change presentation and add some custom headers/footers…On Thu, Oct 11, 2012 at 2:45 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi jzabolotnyi@arces.net wrote:

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done
from
web-interface)?

Have you looked at dashboard’s subscription [1]?

RT 3.8 Tutorial: Dashboards — Best Practical Solutions

Thank you in advance for any solution.


Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658


Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs


Best regards, Ruslan.

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

Now i’m trying to find any way how to update template for dashboard in order
to change presentation and add some custom headers/footers…

Then start a new thread asking this. I don’t remember if it’s possible
or not. It is not my code.

Best regards, Ruslan.