Weekly tickets report by cron

RT Users
1

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done from
web-interface)?

Thank you in advance for any solution.

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

2

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done from
web-interface)?

Have you looked at dashboard’s subscription [1]?

Thank you in advance for any solution.

–
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

Best regards, Ruslan.

3

Hey, thanks! It’s a great feature and very helpful for me.

Now i’m trying to find any way how to update template for dashboard in
order to change presentation and add some custom headers/footers…On Thu, Oct 11, 2012 at 2:45 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi jzabolotnyi@arces.net wrote:

Hi everyone.

I’m looking for some way to create something like weekly digest for my
clients, to send them every friday one email with all tickets that are
waiting for their answer.

I was looking at rt-crontool but it will require a lot of walkarounds to
gather all tickets together.

Maybe there is some way to generate report by cron (as it can be done
from
web-interface)?

Have you looked at dashboard’s subscription [1]?

RT 3.8 Tutorial: Dashboards — Best Practical Solutions

Thank you in advance for any solution.

–
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training

We’re hiring! Careers — Best Practical Solutions

–
Best regards, Ruslan.

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

4

Now i’m trying to find any way how to update template for dashboard in order
to change presentation and add some custom headers/footers…

Then start a new thread asking this. I don’t remember if it’s possible
or not. It is not my code.

Best regards, Ruslan.