Weekly and Monthly Subscription mails to Dashboards not sending

RT Users
1

Hi,

I currently have daily, monthly and weekly dashboards that I subscribe too
but for some reason I only receive the daily notifications.

I have setup the cronjobs as
0 * * * * /opt/rt4/sbin/rt-email-dashboards

I have enabled RT logging and get the following logs
Checking against subscription 378 for recurringtasks with frequency weekly,
hour 10:00, dow Wednesday, dom 1, fow 1, counter 2
(/opt/rt4/sbin/…/lib/RT/Dashboard/Mailer.pm:152)

I am not receiving anything in mail-logs.

I’m not sure if I am missing something that I need to enable to get the
weekly / monthly subscriptions working.

Any help much appreciated.

I can send on other logs if required

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2

I found the maillog anyone see this before ?

Unable to load dashboard 286 of subscription 287 for user joe: Failed to
+load dashboard 286: Couldn’t find row
(/opt/rt4/sbin/…/lib/RT/Dashboard/Mailer.pm:219)

View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292p55293.html

3

Hi,

Looks like you’re subscribed to a dashboard that doesn’t exist anymore.On Wed, Sep 18, 2013 at 3:29 PM, globo michael.obrien@globoforce.comwrote:

I found the maillog anyone see this before ?

Unable to load dashboard 286 of subscription 287 for user joe: Failed to
+load dashboard 286: Couldn’t find row
(/opt/rt4/sbin/…/lib/RT/Dashboard/Mailer.pm:219)

–
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Sent from the Request Tracker - User mailing list archive at Nabble.com.

–
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http://bestpractical.com/training

Best regards, Ruslan.

4

Hi Ruslan,

I create a new dashboard and still can’t get the Frequency to work on the
dashboard. In the RT log I get the following

[Fri Sep 20 10:14:51 2013] [debug]: Checking against subscription 378 for
recurringtasks with frequency weekly, hour 11:00, dow Friday, dom 20, fow 1,
counter 6 (/opt/rt4/sbin/…/lib/RT/Dashboard/Mailer.pm:152)

I don’t get any emails and there’s no log in the mail log.

Do I need to enable something to get the Frequency on the dashboards to
work?
It very strange the daily schedule works fine.

Any other logs I could check to see why these emails are not being sent out
?

View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292p55305.html

5

You don’t mention your RT version, so I’m not sure if this applies: There was a bug in the early 4.0.x releases which prevented any weekly dashboards from being emailed out. This was fixed in v4.0.3 in 2011.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of globo
Sent: Friday, September 20, 2013 6:22 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Hi Ruslan,

I create a new dashboard and still can’t get the Frequency to work on the dashboard. In the RT log I get the following

[Fri Sep 20 10:14:51 2013] [debug]: Checking against subscription 378 for recurringtasks with frequency weekly, hour 11:00, dow Friday, dom 20, fow 1, counter 6 (/opt/rt4/sbin/…/lib/RT/Dashboard/Mailer.pm:152)

I don’t get any emails and there’s no log in the mail log.

Do I need to enable something to get the Frequency on the dashboards to work?
It very strange the daily schedule works fine.

Any other logs I could check to see why these emails are not being sent out ?

View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292p55305.html

RT Training in New York, October 8th and 9th: Training — Best Practical Solutions

6

Hi Jim,

Thanks for the reply.

We are running version RT 4.0.1.

So hopefully if we upgrade to v4.0.3 of later we may have some success ?

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7

Thanks Jim and Ruslan.

I updated to the latest version of Request Tracker and the weekly / monthly
subscriptions are working now :-).

View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292p55392.html