First guess: Did you set up a scrip to generate email responses?
A reasonable default set of scrips for a queue is something like this:
OnCreate AutoReplyToRequestors with Global Template: AutoReply
OnCreate NotifyAdminCcs with Global Template: Transaction OnCorrespond
NotifyAllWatchers with Global Template: Correspondence
OnComment NotifyAdminCcsAsComment with Global Template: AdminComment
OnResolve NotifyRequestors with Global Template: Resolved-----Original Message-----
From: Erik Fichtner [mailto:firstname.lastname@example.org]
Sent: Thursday, January 31, 2002 10:50 AM
Subject: [rt-users] WebRT not sending mail?
-----BEGIN PGP SIGNED MESSAGE-----
This is probably a FAQ and I’m probably just being a tard, but I can’t
get RT 2.0.11 to send email.
I’ve gone through config.pm several times. I’ve shut down and restarted
Apache after every config.pm change. I’ve tried “sendmail” and
"sendmailpipe" for $MailCommand, and $LogToFile and $LogToScreen are both
set to “debug”.
$SendmailPath is set to /usr/sbin/sendmail, which is proper. (we’re
using mailwrapper on freebsd, if that makes any difference. It’s a
stock config, though.)
No mail comes out when i reply with Response to requestors, no logs are
generated at all when I send a message (either in rt’s log, or the system
mail logs). No auto-responses are generated on inbound mail either.
What am I missing?
Security Administrator, ServerVault, Inc.
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Version: GnuPG v1.0.6 (FreeBSD)
Comment: For info see http://www.gnupg.org
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