WebRT non member access?

RT Users
1

Hello,

Is is possible to give all users access to the WebRT queue display? I
noticed it wants me to log in with a valid WebRT account before letting
me see the queue situation.

I did not see anything in the docs, read archives from January onwards.
I suppose I can create a guest account with no password, but is this the
usual way to let requestors see what is happening with the requests? Or
is it normal practise to allow only members see the queues?

Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinim�entie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist

2

Greetings,
You could super easily hack together a quick to read the entries
in the RT database. I believe I started doing that a few months ago for
the silly people here at Wes. I am not certain, though if RT per se
supports that. If you want my code for it, I would be glad to hunt it
down; though I am not certain where I put it.

			Have a nice day,
				-Trey

Ashton Trey Belew
Wesleyan University
Phone: 860 685 3142
e-mail: abelew@wesleyan.edu
http://abelew.web.wesleyan.edu/
“I haven’t lost my mind; I know exactly where I left it.”

3

Greetings,
You could super easily hack together a quick to read the entries
in the RT database. I believe I started doing that a few months ago for
the silly people here at Wes. I am not certain, though if RT per se
supports that. If you want my code for it, I would be glad to hunt it
down; though I am not certain where I put it.

I’ve done something like this such a way:

  • make new cgi script (link to suid_wrapper) for anonymous access - f.e. rtview.cgi
  • add a few lines to test if $program is equal to rtview.cgi into bin/rtmux.pl
  • in that body copy the body of condition for webrt.cgi with this a line
    above:
    require “/opt/rt/etc/config_anonymous.pm”;
  • copy your etc/config.pm to config_anonymous.pm and edit it as below:
    $web_auth_mechanism = “external”;
    $ENV{REMOTE_USER} = ‘operator’;#–name of your anonymous account;

Thats all.

Cheers

Jan Okrouhly
-----------------------------------------+---–okrouhly@civ…zcu.cz—
Laboratory for Computer Science | phone: (420 19) 7491588
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI404
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

4

Well, you can do what we do at at http://www.fsck.com/projects/rt/status.html
(The links are guest-user links into the DB)On Mon, Mar 06, 2000 at 04:22:50PM +0000, Tapio Lehtonen wrote:

Hello,

Is is possible to give all users access to the WebRT queue display? I
noticed it wants me to log in with a valid WebRT account before letting
me see the queue situation.

I did not see anything in the docs, read archives from January onwards.
I suppose I can create a guest account with no password, but is this the
usual way to let requestors see what is happening with the requests? Or
is it normal practise to allow only members see the queues?

–

Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinim�entie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist

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