Webrt.css customization issues

RT Users
1

I’m trying to customize the webrt.css to alter the look of our
Development RT instance to provide a visual stimulus as to which server
a user is accessing, however, I’m not having much luck in the success
department.

I’m running RT 3.4.2 on RHEL 4.0 w/ Apache & FastCGI.

I’ve search the list archives and check out the Wiki. There were a
couple of things that sent me on very unsuccessful missions to get this
done.

I’ve copied the webrt.css to /opt/rt3/local/html/NoAuth/webrt.css and
made my changes there, restarted apache, and nothing. The colors are
the same.

Just for a test, I even tried modifying the REAL webrt.css in
/opt/rt3/share/html/NoAuth/.

I’ve restarted apache, mysql, hell, I’ve rebooted and still nothing.

What am I missing here?

Paul C.

2

Yes, I forgot to mention that I had turned on Devel mode as part of my
attempting to make this happen. Incidentally, I’m not in devel mode
now. I’ve just tried flushing the mason cache and restarting apache…

BTW: I’ve tried this with devel mode enabled and disabled.

Still no go.

Are there other files I need to customize and copy to make this happen?
Index.html, etc.?

Paul C.

-----Original Message-----
From: Torsten Brumm [mailto:tob@brummix.de]
Sent: Friday, February 24, 2006 3:38 PM
To: Paul Crossman
Subject: Re: [rt-users] webrt.css customization issues

are you in devel mode? If not, don’t forget to clean the mason cache.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: “Paul Crossman” Paul.Crossman@tvguide.com
Date: Friday, Feb 24, 2006 8:57 pm
Subject: [rt-users] webrt.css customization issues

I’m trying to customize the webrt.css to alter the look of our
Development RT instance to provide a visual stimulus as to which
server a
user is accessing, however, I’m not having much luck in the success
department.

I’m running RT 3.4.2 on RHEL 4.0 w/ Apache & FastCGI.

I’ve search the list archives and check out the Wiki. There were a
couple of things that sent me on very unsuccessful missions to get
this
done.

I’ve copied the webrt.css to /opt/rt3/local/html/NoAuth/webrt.css and
made
my changes there, restarted apache, and nothing. The colors are the
same.

Just for a test, I even tried modifying the REAL webrt.css in
/opt/rt3/share/html/NoAuth/.

I’ve restarted apache, mysql, hell, I’ve rebooted and still nothing.

What am I missing here?

Paul C.

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San

3

hi paul,

Torsten
True push email for the Treo Smartphone
http://get.chatteremail.comFrom: “Paul Crossman” Paul.Crossman@tvguide.com
Date: Friday, Feb 24, 2006 10:20 pm
Subject: RE: [rt-users] webrt.css customization issues

Yes, I forgot to mention that I had turned on Devel mode as part of my
attempting to make this happen. Incidentally, I’m not in devel mode now. I’ve just tried flushing the mason cache and restarting apache… BTW: I’ve tried this with devel mode enabled and disabled.

Still no go.

Are there other files I need to customize and copy to make this happen? Index.html, etc.?

Paul C.

-----Original Message-----
From: Torsten Brumm [mailto:tob@brummix.de]
Sent: Friday, February 24, 2006 3:38 PM
To: Paul Crossman
Subject: Re: [rt-users] webrt.css customization issues

are you in devel mode? If not, don’t forget to clean the mason cache.
Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: “Paul Crossman” Paul.Crossman@tvguide.com
Date: Friday, Feb 24, 2006 8:57 pm
Subject: [rt-users] webrt.css customization issues
I’m trying to customize the webrt.css to alter the look of our
Development RT instance to provide a visual stimulus as to which
server a
user is accessing, however, I’m not having much luck in the success
department.
I’m running RT 3.4.2 on RHEL 4.0 w/ Apache & FastCGI.
I’ve search the list archives and check out the Wiki. There were a
couple of things that sent me on very unsuccessful missions to get this
done.
I’ve copied the webrt.css to /opt/rt3/local/html/NoAuth/webrt.css and made
my changes there, restarted apache, and nothing. The colors are the same.
Just for a test, I even tried modifying the REAL webrt.css in
/opt/rt3/share/html/NoAuth/.
I’ve restarted apache, mysql, hell, I’ve rebooted and still nothing.
What am I missing here?
Paul C.

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and San
Francisco - Find out more at
http://bestpractical.com/services/training.html

4

That did it. Thanks very much. The color change even shows up on a
browser from a different machine first time now.

Thanks again.

Paul C.

-----Original Message-----
From: Torsten Brumm [mailto:tob@brummix.de]
Sent: Friday, February 24, 2006 4:05 PM
To: Paul Crossman
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] webrt.css customization issues

hi paul,
from my point of view, during my last tests, I figured out to refresh
also
the browser several time hardly (strg+f5) and if this is not working,
add
an &a at the end uf the url you load.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: “Paul Crossman” Paul.Crossman@tvguide.com
Date: Friday, Feb 24, 2006 10:20 pm
Subject: RE: [rt-users] webrt.css customization issues

Yes, I forgot to mention that I had turned on Devel mode as part of my
attempting to make this happen. Incidentally, I’m not in devel mode
now.
I’ve just tried flushing the mason cache and restarting apache… BTW:
I’ve tried this with devel mode enabled and disabled.

Still no go.

Are there other files I need to customize and copy to make this
happen?
Index.html, etc.?

Paul C.

-----Original Message-----
From: Torsten Brumm [mailto:tob@brummix.de]
Sent: Friday, February 24, 2006 3:38 PM
To: Paul Crossman
Subject: Re: [rt-users] webrt.css customization issues

are you in devel mode? If not, don’t forget to clean the mason
cache.
Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: “Paul Crossman” Paul.Crossman@tvguide.com
Date: Friday, Feb 24, 2006 8:57 pm
Subject: [rt-users] webrt.css customization issues
I’m trying to customize the webrt.css to alter the look of our
Development RT instance to provide a visual stimulus as to which
server a
user is accessing, however, I’m not having much luck in the success
department.
I’m running RT 3.4.2 on RHEL 4.0 w/ Apache & FastCGI.
I’ve search the list archives and check out the Wiki. There were a
couple of things that sent me on very unsuccessful missions to get
this
done.
I’ve copied the webrt.css to /opt/rt3/local/html/NoAuth/webrt.css
and
made
my changes there, restarted apache, and nothing. The colors are the
same.
Just for a test, I even tried modifying the REAL webrt.css in
/opt/rt3/share/html/NoAuth/.
I’ve restarted apache, mysql, hell, I’ve rebooted and still
nothing.
What am I missing here?
Paul C.

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and