I’m attempting to use RT CLI and REST for the first time. We have WebRemoteUserAuth enabled and use cosign for SSO.
In order to authenticate against the REST path we have disabled cosign for that specific path only. We are hopeful that enabling WebFallbackToRTLogin we allow us to successfully authenticate a local RT user account then use curl to create tickets via REST. If anyone has suggestions for other methods for doing this I’d love to hear them.
I am also trying to use the CLI. Since we cannot disable SSO for the entire domain it seems maybe not possible to use the CLI when RT is configured to use webauth. Is there another way?