WebExternalAutoInfo, LDAP, Mailgate and the whole mess

RT Users
1

Afternoon All,

I’ve just been trying to work out how WebExternalAuto/WebExternalAutoInfo
is supposed to work. In RT2 you put WebExternalAutoInfo() into the
RT_Siteconfig file and it ran it, but doesn’t seem the case now. As far
as I can see it now needs to be inserted into rt3/lib/RT/Interface/Web.pm.
Is there a way of overriding that?

Also, how is that going to interact with mailgate now that it uses the web
interface?

Thanks,

Carl.

2

Both of these have been answered on rt-users before

I’ve just been trying to work out how WebExternalAuto/WebExternalAutoInfo
is supposed to work. In RT2 you put WebExternalAutoInfo() into the
RT_Siteconfig file and it ran it, but doesn’t seem the case now. As far
as I can see it now needs to be inserted into rt3/lib/RT/Interface/Web.pm.
Is there a way of overriding that?

rt3 has a way to override functions. check the docs, or archives.

Also, how is that going to interact with mailgate now that it uses the web
interface?

I believe the mailgate goes through the NoAuth portion of the website,
you’ll have to make sure it’s actually NoAuth. Alternatively, I’ve
seen patches so mailgate can use basic auth.

seph