WebDomain

Can RT respond to multiple web domains?

Such as
CSRRequests.copesan.com and CSARequest.copesan.com

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bbaker@copesan.com

“Servicing North America with Local Care”

I think I understand what you are asking, and the answer could be Yes. As long as RT-Mailgate can get the message and Exim can send a reply, the domain doesn’t matter much.

For instance, we have a single RT instance on talentwisecorp.net that checks mail on 2 different Exchange servers via Postfix: docusign.talentwise.com and talentwise.com. Each is set up in the Mailgate to populate a different queue, and we have no issues. We did have to do some voodoo to make the messages pass through our Forefront server, but that is beyond the scope of this group.

Matt Brister - Sr. Desktop Support Analyst (mbrister@talentwise.commailto:mbrister@talentwise.com)
O: (425)492-8281
C: (425)533-5714-----Original Message-----
From: Bryon Baker <bbaker@copesan.commailto:Bryon%20Baker%20<bbaker@copesan.com>>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.commailto:"rt-users@lists.bestpractical.com"%20<rt-users@lists.bestpractical.com>>
Subject: [rt-users] WebDomain
Date: Fri, 20 Sep 2013 18:04:27 +0000

Can RT respond to multiple web domains?

Such as
CSRRequests.copesan.com and CSARequest.copesan.com

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com
“Servicing North America with Local Care”

Thanks Matt but more interest in the url address for the browser.

I already have rt consuming different email boxes and placing the emails in different queues.

So in the browser I would like the agents for the CSR group to enter CSRRequests.copesan.com and for the CSA group I would like them to enter CSARequests.copesan.com.

Currently when I try to do this I get. Forbidden possible forgery from the webserver.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Matt Brister [mailto:mbrister@talentwise.com]
Sent: Friday, September 20, 2013 1:27 PM
To: Bryon Baker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] WebDomain

I think I understand what you are asking, and the answer could be Yes. As long as RT-Mailgate can get the message and Exim can send a reply, the domain doesn’t matter much.

For instance, we have a single RT instance on talentwisecorp.net that checks mail on 2 different Exchange servers via Postfix: docusign.talentwise.com and talentwise.com. Each is set up in the Mailgate to populate a different queue, and we have no issues. We did have to do some voodoo to make the messages pass through our Forefront server, but that is beyond the scope of this group.
Matt Brister - Sr. Desktop Support Analyst (mbrister@talentwise.commailto:mbrister@talentwise.com)
O: (425)492-8281
C: (425)533-5714