Web Ticket Layout?

RT Users
1

Are there some docs that describe how to fiddle with rt2’s web page layout?
For example, I’d like to favor the History section above the Relationships
section (perhaps eliminating Rel. altogether). This way, users can read
initial comments without having to scroll. Can I just turn the
Relationships section off with a switch?

—dave

p.s. I might as well ask this FAQish question here: how do you get comment
text in from the CLI? From perusing Ticket.pm’s GetOpt structure, it looks
like you can’t…?

2

There aren’t really docs

Are there some docs that describe how to fiddle with rt2’s web page layout?
For example, I’d like to favor the History section above the Relationships
section (perhaps eliminating Rel. altogether). This way, users can read
initial comments without having to scroll. Can I just turn the
Relationships section off with a switch?

You need to edit the web templates. for example: WebRT/Ticket/Display.html
Take a look. it should be pretty self explanatory.

—dave

p.s. I might as well ask this FAQish question here: how do you get comment
text in from the CLI? From perusing Ticket.pm’s GetOpt structure, it looks
like you can’t…?

/opt/rt2/bin/rt --id=23 --comment

should do what you want. or do you want to do it without invoking an editor?

–comment --source /path/to/file --no-edit

will do that

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
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<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.

3

Im using RT 1.07, and I set it to refresh every minute. The problem is
that if I click a ticket and view it or do anything with it, when I click
the “display queue” link at the bottom, the queue displays but all of the
filter/refresh options are reset :frowning:

Also is there a way to edit the HTML skeleton of the ticket in 1.07? I
would like to have the “display queue” button at the top as well as the
bottom, maybe even right next to reply,take, etc…for long tickets its
kind of a pain to have to scroll all the way down just to get to the link
to redisplay the queue.

RT rules…when is 2.0 coming out? :slight_smile:

4

Im using RT 1.07, and I set it to refresh every minute. The problem is
that if I click a ticket and view it or do anything with it, when I click
the “display queue” link at the bottom, the queue displays but all of the
filter/refresh options are reset :frowning:

I solve this one by having a little bookmark in my browser’s Links bar
that goes to the queue page… hitting that gets me instantly back where
I want to be. :slight_smile:

Also is there a way to edit the HTML skeleton of the ticket in 1.07? I
would like to have the “display queue” button at the top as well as the
bottom, maybe even right next to reply,take, etc…for long tickets its
kind of a pain to have to scroll all the way down just to get to the link
to redisplay the queue.

The solution above fixes this, but I also hacked this one as well… in
ui/web/manipulate.pm, there’s a sub do_bar… mine looks like this
towards the end:

[…]
if ($rt::req[$serial_num]{‘status’} ne ‘open’) {

    print " | " .

&fdro_murl(“do_req_open=true”,“summary”,“Open”,0);
}

HACKED by rtucker - 26Jan01

    print " | <A HREF=\"$ScriptURL\">Display Queue</A>";
  print "</DIV>";
}

This will give you a Display Queue option at the top of the ticket, and
a couple at the bottom.

RT rules…when is 2.0 coming out? :slight_smile:

Generic answer: When it’s done. :slight_smile: -rt

Ryan Tucker rtucker@netacc.net Network Operations Manager
NetAccess, Inc. Phone: +1 716 419-8200
1159 Pittsford-Victor Road, Pittsford NY 14534 http://www.netacc.net/

5

http://localhost/rt/webrt.cgi?q_status=open&q_queue=&q_subject=&q_owner=
stephenfeather&q_user=&q_user_other=&refresh=60&display=Queue

There are a number of params that can be passed to the webrt.cgi.
This may help you in presetting/maintaining your settings.-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of cjones@qwestip.net
Sent: Wednesday, April 04, 2001 4:02 AM
To: Jesse
Cc: rt-users@lists.fsck.com
Subject: [rt-users] Problem with losing refresh times

Im using RT 1.07, and I set it to refresh every minute. The problem is
that if I click a ticket and view it or do anything with it, when I
click
the “display queue” link at the bottom, the queue displays but all of
the
filter/refresh options are reset :frowning:

Also is there a way to edit the HTML skeleton of the ticket in 1.07? I
would like to have the “display queue” button at the top as well as the
bottom, maybe even right next to reply,take, etc…for long tickets its
kind of a pain to have to scroll all the way down just to get to the
link
to redisplay the queue.

RT rules…when is 2.0 coming out? :slight_smile:

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