Im using RT 1.07, and I set it to refresh every minute. The problem is
that if I click a ticket and view it or do anything with it, when I click
the “display queue” link at the bottom, the queue displays but all of the
filter/refresh options are reset ![:frowning: :frowning:](https://forum.bestpractical.com/images/emoji/twitter/frowning.png?v=12)
I solve this one by having a little bookmark in my browser’s Links bar
that goes to the queue page… hitting that gets me instantly back where
I want to be. ![:slight_smile: :slight_smile:](https://forum.bestpractical.com/images/emoji/twitter/slight_smile.png?v=12)
Also is there a way to edit the HTML skeleton of the ticket in 1.07? I
would like to have the “display queue” button at the top as well as the
bottom, maybe even right next to reply,take, etc…for long tickets its
kind of a pain to have to scroll all the way down just to get to the link
to redisplay the queue.
The solution above fixes this, but I also hacked this one as well… in
ui/web/manipulate.pm, there’s a sub do_bar… mine looks like this
towards the end:
[…]
if ($rt::req[$serial_num]{‘status’} ne ‘open’) {
print " | " .
&fdro_murl(“do_req_open=true”,“summary”,“Open”,0);
}
HACKED by rtucker - 26Jan01
print " | <A HREF=\"$ScriptURL\">Display Queue</A>";
print "</DIV>";
}
This will give you a Display Queue option at the top of the ticket, and
a couple at the bottom.
RT rules…when is 2.0 coming out? ![:slight_smile: :slight_smile:](https://forum.bestpractical.com/images/emoji/twitter/slight_smile.png?v=12)
Generic answer: When it’s done.
-rt
Ryan Tucker rtucker@netacc.net Network Operations Manager
NetAccess, Inc. Phone: +1 716 419-8200
1159 Pittsford-Victor Road, Pittsford NY 14534 http://www.netacc.net/