I am new to this and this is a new install of RT 3.4.5 on Fedora Core 4.
I am using the FastCGI Server. My server is on a private network not on
the Internet. It sits behind a firewall that is passing packets from the
Public side to the private side. The Public side is still a private
network. I am testing this from the inside of the firewall. My test PC
is on the same network as the server. In our DNS I have this server as
rt.adphila.org 172.31.5.209 and on the inside it is 172.31.6.209. I
think I have things setup correctly . When I go to the base URL
I will get the login page for RT but the Best Practical logo doesn’t
load. The right side of the screen shows I am not logged in. I enter
root as the login and password as the password and will get the RT At A
glance page and it looks as though I am logged in. When I move the Mouse
over any of the links on the left (Home,
Tickets,Configuration,Preferences,Approval) I can see the link in the
status bar at the bottom and notice that the link is shown as :
I know that isn’t right. My RT_SiteConfig.pm has these settings:
Set( $rtname, ‘EFS’);
Set($Organization,‘rt.adphila.org’);
Set($Timezone, ‘US/Eastern’);
Set($WebBaseURL, ‘http://rt.adphila.org’);
Set($WebImagesURL, $WebPath . “/NoAuth/images/”);
Set($WebPath, “/”);
Set($CorrespondAddress, ‘correspond@rt.adphila.org’);
Set($CommentAddress, ‘comment@rt.adphila.org’);
Set($SendmailPath, ‘/usr/sbin/sendmail’);
Set($LogToSyslog, ‘’);
Set($LogToFile, ‘debug’);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed, ‘rt.log’);
Set($MyTicketsLength, 20);
I have this set as a Virtual Host and thoise settings are:
Virtual host Virtual Host 0
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
<VirtualHost 172.31.6.209>
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerName rt.adphila.org
Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
AddHandler fastcgi-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
TransferLog logs/rt_access_log
DirectoryIndex index.html index.htm index.shtml
<Directory "/opt/rt3/share/html">
Options FollowSymLinks ExecCGI
AllowOverride None
</Directory>
TransferLog logs/rt_access_log
ErrorLog logs/rt_error_log
When I click on any of the links I get a page not found error which I
now is correct because http://admin doesn’t exist it should be going to
http://172.31.6.209/admin. Also I notice that the links are in lower
case while the actual Directories are in a mixed case. Any pointers on
where I have this misconfigured? Also if I look at index.html in my
Document root for this host it says I a haven’t configured my server yet
but I did configure it and the lines that state that in the index.html
aren’t showing on the page that displays in my browser. To make sure I
was getting to the correct directory I put a hello world page called
test.html and pointed my browser to http://172.31.6.209/test.html. I
got the login page so I entered the root login and password and got my
test.html page so I know I am getting to the correct directory.
TIA
John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
“Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!”