Web interface: Pre-fill textbox with some text

RT Users
1

Hi all,

I think I’m either missing something or simply googling for the wrong
terms…

I want to click on “New Ticket in” with a Queue selected, then get
brought to /Ticket/Create.html with the "Describe the issue below"
MessageBox pre-filled with some text I’ve written.

This is so I can use text-templates for specific Queues.

Is this something that I can do with the default scrips?
If so, how?

I’ll be happy to write up a blurb for the wiki/faq if I get a nice
answer :slight_smile:

Cheers,
Brian.

2

I want to click on “New Ticket in” with a Queue selected, then get
brought to /Ticket/Create.html with the “Describe the issue below”
MessageBox pre-filled with some text I’ve written.

Is this something that I can do with the default scrips?
If so, how?

I don’t think you can do this with the scrips. scrips are run after
actions are taken, and you want the form to come pre-filled
out. That’s before any actions…

I expect you could do this by modifying the html form (really, your
local copy) to include default values. You could also have them pull
those default values from the db, but I don’t think there’s anything
in place already to do it for you.

seph