James Moseley wrote:> On Sun, Oct 11, 2009 at 8:14 PM, Easyrider Inquiry <Inquiry@easyrider.com mailto:Inquiry@easyrider.com> wrote:
Hello James. Thanks VERY much for responding.
Unfortunately, no luck :(
Rather than experiment with a million more combinations before
replying, I'll just post the current configuration (which I
believe are teh settings you advised) and say that I am now
getting an internal server error: The server encountered an
internal error or misconfiguration and was unable to complete your
request.
/opt/rt3/etc/RT_SiteConfig.pm:
# ---- Latest advice START ---------
Set($WebPath , "/helpdesk");
Set($WebBaseURL , "http://backup.easyrider.com"
<http://backup.easyrider.com>);
Set($WebImagesURL , $WebPath . "/NoAuth/images/");
Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024));
Set($WebURL , $WebBaseURL . $WebPath . "/");
Set($LogoURL , $WebImagesURL . "bplogo.gif");
Set($LogoLinkURL, 'http://security.nocdesigns.com');
Set($LogoAltText, "Easyrider LAN Pro");
Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+REST/\d+\.\d+/NoAuth/)!x );
In my previous post, I said get rid rid of the other Set($Web*
syntax. They are only confusing troubleshooting the issue and
probably aren’t needed. If you do need specific web port and web
regex overrides due to your specific configuration, add them back in
later once you’ve gotten the basic install working.
# ---- Latest advice END -----------
/etc/httpd/conf/httpd.conf:
# Latest RT config experiment give internal server error
# ----- Latest advice START ---------
<VirtualHost *:80>
ServerName backup.easyrider.com <http://backup.easyrider.com>
AddDefaultCharset UTF-8
AddHandler fastcgi-script .fcgi
Alias /helpdesk/NoAuth/images /opt/rt3/share/html/NoAuth/images
ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/
</VirtualHost>
And what did the Apache error log state? More than likely, the
problematic syntax in RT_SiteConfig.pm caused the error. You also
claim everything was working with just the server name. What I don’t
see in the above Apache config is where you load the FastCgi module,
amongst other things. What module are you using, mod_fastcgi?
Lastly, mail sent directly to you bounced because your server rejected
it. You must have received my reply via the cc to the general list.
Please look at the mail server logs to see why it is/was rejecting mail.
–
James Moseley
Thanks for getting back to me James. Previously, when someone gave me
some advice I would spend a great many hours troubleshooting further
when their suggestions didn’t pan out. To be honest, my failure to get
RT running has been very humbling so if I follow someone’s instructions
and they don’t solve the problem (or make things worse) I just respond
with the results and hope for more guidance.
I cannot fix this problem on my own. I feel extremely stupid because of
this. I’m an idiot. I cannot do this without some help. 'Nuff said?
I removed all of the other Web stuff as you instructed. No difference.
Error log follows.
I don’t know how to answer your mod_fastcgi question except to say that
I followed the installation instructions religiously, that I have no
clue what fastcgi is and that below I have included two examples… the
first, which is based on your suggestions, which does not work. The
second, following the installation procedure instructions, which does
work but as I said, using the root URL. As you can see, the
configurations are nearly identical. Imagine my frustration, if you
can, that I have spent around ten days [unsuccessfully] troubleshooting
a problem that I isolated to two or three lines of code a week ago. I
have nearly 45 years of computer systems engineering experience and at
one time I actually was smart.
Mail from SKYNETWEBBLACKHOLES is blacklisted on our mail server due to
them hosting spammer sites I presume. I added both of your e-mail
addresses to my whitelist. It’s probably best to keep this thread
intact on the forum though. The first thing I did, before asking anyone
for help, was to search the database for similar threads and found
nothing helpful. Hopefully, if/when this gets solved, I will put a
clean configuration update for those who follow to use as a model.
RT is most likely [temporarily] accessible from the Internet. If so,
you can see that http://backup.easyrider.com brings up RT nicely. All
attempts to run RT from http://backup.easyrider.com/helpdesk have so far
failed.
[root@security webalizer-2.21-02]# tail /var/log/httpd/error_log
[Sun Oct 11 19:21:32 2009] [warn] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” (pid 18020) terminated by calling exit
with status ‘9’
[Sun Oct 11 19:21:32 2009] [notice] Apache/2.0.53 (Fedora) configured –
resuming normal operations
[Sun Oct 11 19:21:33 2009] [warn] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” started (pid 18029)
Couldn’t load RT config file RT_SiteConfig.pm:
Quantifier follows nothing in regex; marked by ← HERE in m/+ ← HERE
REST/ at /opt/rt3/etc/RT_SiteConfig.pm line 393.
Compilation failed in require at /opt/rt3/bin/…/lib/RT/Config.pm line 516.
BEGIN failed–compilation aborted at /opt/rt3/bin/webmux.pl line 102.
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 55.
[Sun Oct 11 19:21:33 2009] [warn] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” (pid 18029) terminated by calling exit
with status ‘9’
[root@security webalizer-2.21-02]#
/opt/rt3/etc/RT_SiteConfig.pm:
---- Latest advice START ---------
Gives internal server error message
Set($WebPath , “/helpdesk”);
Set($WebBaseURL , “http://backup.easyrider.com”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);
#Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024));
#Set($WebURL , $WebBaseURL . $WebPath . “/”);
#Set($LogoURL , $WebImagesURL . “bplogo.gif”);
#Set($LogoLinkURL, ‘http://security.nocdesigns.com’);
#Set($LogoAltText, “Easyrider LAN Pro”);
#Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+REST/\d+.\d+/NoAuth/)!x );
---- Latest advice END -----------
/etc/httpd/conf/httpd.conf:
----- START ---------
NameVirtualHost *:80
<VirtualHost *:80>
ServerName backup.easyrider.com
AddDefaultCharset UTF-8
AddHandler fastcgi-script .fcgi
Alias /helpdesk/NoAuth/images /opt/rt3/share/html/NoAuth/images
ScriptAlias /helpdesk /opt/rt3/bin/mason_handler.fcgi/
---- END -----------
This works but as http://backup.easyrider.com
----- START -----------------------
Set($WebPath , “”);
Set($WebPort , 80);# + ($< * 7274) % 32766 + ($< && 1024));
Set($WebBaseURL , “http://backup.easyrider.com:$WebPort”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);
Set($LogoURL , $WebImagesURL . “bplogo.gif”);
Set($LogoLinkURL, ‘http://security.nocdesigns.com’);
Set($LogoAltText, “Easyrider LAN Pro”);
Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+REST/\d+.\d+/NoAuth/)!x );
#------ END -----------------------
----- START --------
NameVirtualHost *:80
<VirtualHost *:80>
ServerName backup.easyrider.com
AddDefaultCharset UTF-8
AddHandler fastcgi-script .fcgi
Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
------ END -------
And all of the credit goes to