Web interface: acces denied

Jean-Yan_Berube · March 31, 2004, 3:43pm

Hi everyone!

First of all, i am not very used to webservers.

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It was not what i expected

Can someone help?

Jean-Yan Bérubé
ADS inc.

Jean-Yan_Berube · March 31, 2004, 8:44pm

I managed to find in my apache error_log this:

[warn] FastCGI: server “/opt/rt3/bin/mason_handler/.fcgi” terminated by
calling exit with status ‘25’

What is status 25?

I have been googleing for a while, without finding anything usefull. I
need your help.On Wed, 2004-03-31 at 10:43, Jean-Yan Beube wrote:

Hi everyone!

First of all, i am not very used to webservers.

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It was not what i expected

Can someone help?

Jean-Yan Bérubé
ADS inc.

Phil_Homewood3 · March 31, 2004, 10:42pm

Jean-Yan Beube wrote:

[warn] FastCGI: server “/opt/rt3/bin/mason_handler/.fcgi” terminated by
calling exit with status ‘25’

Does it really say “mason_handler/.fcgi”? With the slash and all?
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Paulo_Matos · March 31, 2004, 5:50pm

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It seems that you hava a “permission” problem… try to check what are the
permissions of index.html (is it readable to anyone?)

Next time, provide a little bit more information, or better, try looking
at apache’s error.log, syslog … you might get more info there.

Paulo Matos