Web interface: acces denied

Hi everyone!

First of all, i am not very used to webservers.

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It was not what i expected :wink:

Can someone help?

Jean-Yan Bérubé
ADS inc.

I managed to find in my apache error_log this:

[warn] FastCGI: server “/opt/rt3/bin/mason_handler/.fcgi” terminated by
calling exit with status ‘25’

What is status 25?

I have been googleing for a while, without finding anything usefull. I
need your help.On Wed, 2004-03-31 at 10:43, Jean-Yan Beube wrote:

Hi everyone!

First of all, i am not very used to webservers.

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It was not what i expected :wink:

Can someone help?

Jean-Yan Bérubé
ADS inc.

Jean-Yan Beube wrote:

[warn] FastCGI: server “/opt/rt3/bin/mason_handler/.fcgi” terminated by
calling exit with status ‘25’

Does it really say “mason_handler/.fcgi”? With the slash and all?
�|� Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

I’m running RT on apache 2 with FastCGI support, but when i try to
connect with my browser i get this:

Forbidden
You don’t have permission to access /index.html on this server.

It seems that you hava a “permission” problem… try to check what are the
permissions of index.html (is it readable to anyone?)

Next time, provide a little bit more information, or better, try looking
at apache’s error.log, syslog … you might get more info there.

Paulo Matos

|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |