I have searched the list archives and cannot find anyting solid on
this requirement, so here goes:
I have a very specific web form which is used to send different types
of emails out to clients. The catch is that now any out going must be
injected into RT and then sent out to the client. So when the client
replies to this email it goes straight into the relevant queue in RT.
As far as I can see, the cgi script behind the form must have some way
of obtaining the ticket number before the mail is actually sent out to
the client therefore enabling the reply to go to RT
Can this be done?
Any pointer on this would be greatly appreciated!