Regardless, accounts with no password are automatically created when
a person submits a ticket. To give them a default password you have
to hack one of the files
So the uses is supposed to be able to enter just their e-mail address
in the Web UI login, leave the password field blank and be able to
Normally the account is created by sending e-mail to RT for a ticket.
If that’s not feasible, I think you need to create the accounts by
The accounts are created automatically. That works. If I set their
password once created they can log in. I have 850 users though. I’m
sure I can hack the appropriate .pl file to set a default password. I
think someone sent me a message on where to find this.
How hard would it be to generate a random password and e-mail it to the
user? Anyone have any thoughts on how to do this?
There does not seem to be a way for them to change their password in the
web UI one they logged in. Is this the case? Any thoughts on how can I
deal with this?