Way to turn off due date after resolving a ticket? (fwd)


#1

I’m setting due dates for myself and paying attention to them so I know
when to consider RBL recommendations. Only problem is after I’ve resolved
a ticket it still appears as overdue. How can I turn off the due date for
a ticket?

----- End forwarded message -----

This is using rt-1.0.4pre3.  Any thoughts?  Is this no longer
an issue in RT2?

J.D. Falk "Laughter is the sound
Product Manager that knowledge makes when it’s born."
Mail Abuse Prevention System LLC – The Cluetrain Manifesto


#2

That’s more of a display issue. I know we’ve done some work on it in RT2,
but we may not have all the right logic in place yet.
By overdue, I suppose they mean due in “-x days” which is just
a representation of when it was due, not technically that it is past
due…but it is confusing.On Wed, Oct 18, 2000 at 01:30:07PM -0700, J.D. Falk wrote:

----- Forwarded message -----

I’m setting due dates for myself and paying attention to them so I know
when to consider RBL recommendations. Only problem is after I’ve resolved
a ticket it still appears as overdue. How can I turn off the due date for
a ticket?

----- End forwarded message -----

This is using rt-1.0.4pre3. Any thoughts? Is this no longer
an issue in RT2?


J.D. Falk "Laughter is the sound
Product Manager that knowledge makes when it’s born."
Mail Abuse Prevention System LLC – The Cluetrain Manifesto


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