Howdy all,
Is there a way to list the priority of the request in the body of the
email? I have multiple queues that have a different starting priority
based on the issue the user is having. We set up a standard response
time based on priority and would like to be able to pull it into the
email so there isn’t any confusion as to when they can expect a
response. I know how to edit the templates; I just don’t know what code
to put in to pull the priority code in.
Christopher Moughan
System Administrator
Brown & Brown Lehigh Valley
268 Brodhead Road
Bethlehem, PA 18017
Office 610-694-1814
Fax 610-974-9791
IMPORTANT: Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an
authorized Brown & Brown representative.
NOTICE: The information contained in this electronic message is legally
privileged and confidential and is intended for the use of the
individual or entity named above. If the reader of this message is not
the intended recipient, you are hereby notified that any dissemination,
distribution or copy of this message is strictly prohibited. If you have
received this communication in error, please contact the sender by reply
email and destroy all electronic and printed copies of this message.
Within a template, $Ticket->Priority will return the ticket’s
priority. Within a scrip use $self->TicketObj->Priority instead.
At 10:33 AM 5/21/2007, Christopher Moughan wrote:
Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary=“----_=_NextPart_001_01C79BCE.1E8746FE”
Howdy all,
Is there a way to list the priority of the request in the body of the
email? I have multiple queues that have a different starting priority
based on the issue the user is having. We set up a standard response time
based on priority and would like to be able to pull it into the email so
there isn’t any confusion as to when they can expect a response. I know
how to edit the templates; I just don’t know what code to put in to pull
the priority code in.
Christopher Moughan
System Administrator
Brown & Brown Lehigh Valley
268 Brodhead Road
Bethlehem, PA 18017
Office 610-694-1814
Fax 610-974-9791
IMPORTANT: Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an
authorized Brown & Brown representative.
NOTICE: The information contained in this electronic message is legally
privileged and confidential and is intended for the use of the individual
or entity named above. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution or
copy of this message is strictly prohibited. If you have received this
communication in error, please contact the sender by reply email and
destroy all electronic and printed copies of this message.
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