We have a problem in that we must have one mandatory customfield implemented.
By making the customfield mandatory, users can then no longer use the Quick Create Ticket portal because the ticket generation complains about this custom field not having any entry.
Is there a way around that?
The ultimate would be to have a custom field in the QuickCreate portlet.
Is they anyone who can guide us through putting a custom field in the QuickCreate portlet.
As a work around, we have tried editing a copy of QuickCreate and hard coding a pull down menu into the display for a field “Show”
The pulldown and option selections are there, but what code is necessary in I assume index.html to pass through values along as though there were a customfield value so that we can search on them.
One way would be to create a scrip which adds a bunch of default values to
those custom fields during creation, but that would probably defeat the
purpose of a mandatory field (you want people to properly enter a value).
Though I think you can add the custom fields manually using a callback, you
might want to take a look at the plugin http://search.cpan.org/dist/RT-Extension-CustomFieldsOnUpdate/lib/RT/Extension/CustomFieldsOnUpdate.pm.
It basically does what you want for the reply/comment, it’s a callback so
if you’d add this to the proper callback for the quick create box then it
could (somehow) work on that as well. (though I don’t know the name of that
callback)
We have a problem in that we must have one mandatory customfield
implemented. ****
By making the customfield mandatory, users can then no longer use the
Quick Create Ticket portal because the ticket generation complains about
this custom field not having any entry.****
Is there a way around that?****
The ultimate would be to have a custom field in the QuickCreate portlet. *
Is they anyone who can guide us through putting a custom field in the
QuickCreate portlet. ****
As a work around, we have tried editing a copy of QuickCreate and hard
coding a pull down menu into the display for a field “Show”****
The pulldown and option selections are there, but what code is necessary
in I assume index.html to pass through values along as though there were a
customfield value so that we can search on them. ****