Watcher emails and ability to reply and resolve

RT Users
1

hi
I have two problems I’ve been wracking my brains over-

  1. I want RT (3.2.2) to email out to watchers - I’m in
    the group that has watcher privilege.

The FAQ has a non-specific " A - You need to enable
scrips to send mail to ticket and queue watchers as
cc’s and then sign up the relevant users as watchers.
The fact that they have the right to watch things
doesn’t mean that they are watching them. "

So I tried setting up a scrip of -

created
On Create Notify Ccs with template new ticket watchers

but no emails.

  1. I can take tickets and see the tickets and queue
    but can’t reply or resolve (no error shown).

I’m in a group that has Commenton, Create, Modify,
Own, ReplyTo, Seequeue, Showoutgoingemail,
Showticket,showticketcomments, taketicket and watch
on the queue that a fault is added to.

Elaine

ALL-NEW Yahoo! Messenger - all new features - even more fun! http://uk.messenger.yahoo.com

2

Elaine . wrote:

hi
I have two problems I’ve been wracking my brains over-

  1. I want RT (3.2.2) to email out to watchers - I’m in
    the group that has watcher privilege.

The FAQ has a non-specific " A - You need to enable
scrips to send mail to ticket and queue watchers as
cc’s and then sign up the relevant users as watchers.
The fact that they have the right to watch things
doesn’t mean that they are watching them. "

So I tried setting up a scrip of -

created
On Create Notify Ccs with template new ticket watchers

but no emails.
AFAIK you should add watchers on create page to notify them with “on
create” scrip.

  1. I can take tickets and see the tickets and queue
    but can’t reply or resolve (no error shown).

I’m in a group that has Commenton, Create, Modify,
Own, ReplyTo, Seequeue, Showoutgoingemail,
Showticket,showticketcomments, taketicket and watch
on the queue that a fault is added to.
wierd. look into logs. there should be something.
Request Tracker Wiki