I have two problems I’ve been wracking my brains over-
- I want RT (3.2.2) to email out to watchers - I’m in
the group that has watcher privilege.
The FAQ has a non-specific " A - You need to enable
scrips to send mail to ticket and queue watchers as
cc’s and then sign up the relevant users as watchers.
The fact that they have the right to watch things
doesn’t mean that they are watching them. "
So I tried setting up a scrip of -
On Create Notify Ccs with template new ticket watchers
but no emails.
- I can take tickets and see the tickets and queue
but can’t reply or resolve (no error shown).
I’m in a group that has Commenton, Create, Modify,
Own, ReplyTo, Seequeue, Showoutgoingemail,
Showticket,showticketcomments, taketicket and watch
on the queue that a fault is added to.
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